The Sales Associate is responsible for performing daily branch and customer service duties; providing customers with efficient and accurate transaction processing; promoting business by providing quality customer service and handling routine customer inquiries; providing customer referrals for products and services on a daily basis and have the ability and desire to interact in a team environment and be willing to contribute to the team efforts.
Operate with accuracy and efficiency the appropriate core banking systems and a sales associate window as follows:
Accept deposits, verify cash deposits, endorsements and comply with Regulation CC requirements and bank deposit policies.
Accept payments for all loans/lines of credit.
Process the redemption of U.S. Savings Bonds.
Process night depository, ATM and mail deposits, if applicable.
Provide additional customer services including processing/issuance of official bank checks and credit card cash advances
Balance assigned cash daily and maintains strict adherence to security procedures and sole control of cash drawer and assigned cash limits
Adhere to cash differences/controllable losses policy
Identify customers, by understanding and obtaining proper documentation of identification, obtains and/or verifies endorsements/payees, cash, and checks/withdrawals/transfers and obtains supervisor approval for authorization at bank-established cash limits, including the determination of the availability of sufficient funds, exclusion of stop payments and holds
Verify signatures and account ownership as required. Exercises discretion, judgment, and initiative regarding transaction problems and inquiries
Comply with all department and company policies, procedures and overall security;
Prepare mandatory currency transaction reports and monetary instrument logs in compliance with Bank Secrecy Act regulations, including adhering to KYC, OFAC, and Information Security policies and procedures.
Contribute to the responsibility in meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans
Ensure delivery of excellent customer service throughout the Bank by adhering to sales and @ your service standards .
May be responsible for branch opening/closing procedures
May escort customers to safe deposit boxes in accordance with the Bank's safe deposit box policy and security procedures
May assist in opening/closing of branch vaults under dual control
As needed, order, receive, verify, and distribute cash in accordance with bank policy
Promote and maintain positive relationships with all internal and external customers
Contribute to the fulfillment of the Bank's objectives and goals by performing as a team member in allocating and coordinating the workflow
Responsible for keeping current and being knowledgeable in order to communicate the Bank's products and services to clients.
As business needs arise, ability to open and/or close the Branch and may require working hours outside normal scheduled hours
United Bank, Inc.