Won Institute Of Graduate Studies Warminster , PA 18991
Posted 3 weeks ago
The position is up to 15 hours per week. Candidates must be available for at least two Saturdays a month and to fill in for vacations and call-outs as needed. The Won Institute of Graduate Studies is a unique educational center that offers degrees in Acupuncture, Chinese Herbal Medicine, and Won Buddhist Studies. In addition, it provides an array of programs for the public: meditation, religious studies, nutrition, health, stress reduction, and continuing education.
All clinic receptionists must sign and abide by confidentiality agreements and HIPAA & OSHA standards. The position requires a background check. An associate's degree is required. A high school diploma with five years of experience in customer service and/or clinical reception will be considered. This position reports to the Administrative Assistant.
Responsibilities:
Creating appointments for several clinics, including appointment reminders, follow-ups, and edits on Google Calendar.
Answering & checking phone messages of clinic and Institute phone lines and effectively directing/screening calls to the appropriate department
Answering & checking clinic emails in an efficient and timely manner
Forwarding institutional emails to the appropriate department
Receiving & delivering Institute postal mail & packages
Making copies of clinic paperwork as needed
Coordination & tracking of events
Collecting and recording daily finances for clinics and events
Aid patients, students, staff/faculty, and guests with checking out clinic retail items and Won Shop items
Provide training, as needed, to students using the Google calendar for appts
Preparing Extended Acupuncture Receipts for patient reimbursement, documentation, & insurance companies
Must be trained in and abide by FERPA, HIPAA, OSHA, and Title IX requirement
Personal Skills:
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint)
Proficient with Google Suite (Docs, Sheets, Slides)
Attention to detail and accuracy in data entry and proofreading
Ability to work independently with minimal supervision
Strong customer service skills with a friendly and professional demeanor
Integrity: highest standard of discretion and maintaining confidentiality
Demeanor: clear and slow speaking voice, articulate, pleasant, patient, helpful, precise
Flexible; ability to gracefully shift from one activity to another when asked
Good follow through; finishing tasks after interruptions
Ability to work with several different people who may be directing reception activities
Comfort working with a diverse student body and staff
Please submit your resume or curriculum vitae to Vernae Smart at admin.assistant@woninstitute.edu
Won Institute Of Graduate Studies