Req/Job ID: 987035BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Part-time
Job Function: Repair/Installation
Store ID: 28124: IH-Louisville/Lexington KY
A sign on bonus may apply to qualified candidates!
Responsible for basic technical service on all Home Appliance products, including Refrigeration (non-sealed systems), Cooking, Microwaves, Dishwashers, Disposers, Laundry, Water Heaters and Lawn and Garden.
The Preventative Maintenance Technician is responsible for providing technical service on Preventative Maintenance calls, rework and inspection calls, shuttling necessary parts and supplies for service repair completion for Repair Technicians, and performing on-the-job training tasks when working with a Repair Technician on call types.
Performs Preventative Maintenance Checks in the customer's home
Perform rework and inspection calls in customer's home and retail or warehouse locations
Rides with, or meets, Technician at designated location to assist on service call when assigned
Shuttles parts and supplies to technician when applicable
Provides courteous customer service
Works as a dedicated team member to ensure fast, flexible and expert service to every customer
Acts with a sense of urgency to meet customer time commitments
Completes all Technician training elements within required timeframes
Meets key performance metrics and productivity goals as defined by the business
Provides knowledgeable and courteous preventative maintenance service
Looks for methods to improve business performance and enhance the customer experience
Follows the Value Added Services Process (i.e., selling extended warranties, water filters) by effectively communicating the benefits to the customer
Receives truck stock at home If the Company vehicle is retained at the Technician's place of residence
Maintains truck stock inventory within the prescribed Company guidelines and standards
Follows the truck maintenance schedule, and keeps a clean, organized truck
Adheres to all Company policies and procedures