Part-Time Passport Agent/Customer Service Representative

Schedule: Tuesday

• Friday 2pm-6pm, and Saturday 9am-1pm

OR Tuesday

• Friday 10am-2pm, and Saturday 9am-1pm

• SPANISH SPEAKING, PREFERRED.

SUMMARY

Under the general supervision and direction of the City Recorder's Office, performs customer service and coordinates passport acceptance services.

SUPERVISION EXERCISED

None.

ESSENTIAL DUTIES

• Answer and direct a high volume of phone calls, related to City services.

• Receive and sort all incoming mail and prepare outgoing mail.

• Coordinate taking passport photos, acceptance services, including responding to questions about passport processing, delivering passport applications to the post office, and tracking passport applications.

• Stay informed of changes to the passport acceptance process and shares updates with other passport agents.

• Receive payments and process receipts for services.

• Reconciles receipts each day and prepares deposit for the Treasurer's Office.

• Performs administrative support duties as assigned.

• Perform other related duties and responsibilities as assigned.

MINIMUM QUALIFICATIONS

Education: High school diploma or GED.

Experience: One year of customer service, office support or office administrative assistant experience.

Certifications/Licenses:

• Valid Utah Driver's License

• Must pass U.S. State Department regulations and be certified as a passport agent within two weeks of hire.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Correct use of the English language.

• Proper grammar, spelling, and punctuation.

• General use of a personal computer, software, 10-key calculator, phone, copy machine, internet, and document imaging scanner.

• Modern office practices and procedures.

Skill with:

• Following verbal and written procedures and instructions.

• Maintaining a congenial working relationship with public, staff, and other agencies.

• Working well under high pressure situations.

Ability to:

• Communicate effectively both verbally and in writing.

• Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.

• Maintain a positive, professional, and empathetic attitude toward customers at all times.

• Stay calm under pressure.

• Apply tact and judgement to deal with and influence people.

• Maintain confidentiality of documents and information.

WORKING CONDITIONS AND PHYSICAL DEMANDS

Work in a standard office environment which includes reaching, bending, sitting, standing, talking, hearing, and listening. Ability to work a flexible schedule, including evenings, and Saturday work as required.