Part Time On-Site Service Representative- Little Rock, AR

W.W. Grainger, Inc. Little Rock , AR 72209

Posted 7 days ago

Company Overview

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger's distribution centers and branches worldwide.

Position Description

Services multiple customer locations on a daily basis to oversee customer inventory by:

  • Monitoring inventory stocking levels

  • Ordering and replenishing inventory is depleted

  • Ensuring proper labeling and quantities on hand are accurate

  • Meet key customer contacts to ensure needs are being met and products are available

  • Ensures accuracy of all activities related to KeepStock Solutions at multiple customer sites

Knowledgeable of Grainger's offer to help streamline orders and provide ongoing support for customers

Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty

Follows designated route as defined by routing software application

Documents and follows standard operating procedures at customer locations to provide direction to back-up resources to ensure continuity of service

Identifies continuous improvement opportunities in productivity, process improvement, and cycle time with all sales and services activities

Complies with the safety and inspection requirements of the facility where the service is being provided. Helps generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures "spot buy" opportunities while on site, looks for additional opportunities to add items to program)

Probes for customer needs during each site visit and provides leads to assigned Account Manager Reinforces with customers to the value of installing or using Grainger services or solutions to benefit their business

Executes onsite service component of account strategy as defined by cross-functional local leadership (Mgr, Onsite Services, Account Manager, or District Sales Manager)

Participates in implementation call reviews with Account Manager, District Sales Manager and Mgr, Onsite Services to assess viability of Inventory Solutions offerings at a customer site

Works collaboratively with sales partners to expand Grainger services and offerings in assigned customer locations

Position Requirements:

  • 2-4 year's experience in customer service, selling or related field preferred

  • Self-motivated, with high energy and dedication to customer service and sales growth

  • Ability to effectively negotiate with tact and diplomacy with internal and external customers

  • Demonstrated ability to apply excellent judgment and business acumen with independent problem solving and decision making skills

  • Handle complex technical, operational and financial issues Operate in a complex, rapidly changing environment

  • Ability to identify opportunities and negotiate for the sale Excellent verbal and written communication skills

  • Adapt to and abide by all rules established for safety and security at each customer location Background checks, drug screening may be required (as warranted by Company, customer or DOT requirements in working on-site and/or operating equipment).

  • Possess and maintain a valid driver's license in State of residence and carry required levels of automobile insurance

  • Ability to lift 25 to 60 lbs. and/or occasionally work in difficult positions.

  • Works on-site at customer's facilities. This is typically a plant type of facility. Conditions can be noisy and space can be limited.

  • Personal protective equipment is often required. Comply with the safety and inspection requirements of the facility where the service is being provided.

  • Will use computers, scanners, and be in contact with Grainger parts & supplies on a daily basis.

  • Ability to navigate stairs and tight areas of access

  • May be required to drive a Grainger vehicle for customer deliveries. Will be required to drive a vehicle to and from customer locations

EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Segment: Facilities, Technical Support, Business Process, Operations, Technology, Management


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Outside Sales/B2b/Regional Territory Manager Little Rock AR

US Bank

Posted 4 days ago

VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 About Elavon - https://www.elavon.com/index.html Our customers want to expand their business opportunities. We help them get there. From e-commerce to mobile wallets and chip card acceptance, Elavon helps businesses, small and large, accept all payment types – and reap the benefits at the end of the day. Whether they need a simple or sophisticated payment solution, we've got them covered. For 25 years, we've helped more than one million customers around the world grow their business through payments. Our flexible, secure and innovative payment solutions help businesses attract and keep customers, develop partner relationships, process payments and simplify operations. Here's a little bit more about our breadth and expertise: * We are consistently rated among the top five global payment providers * We process more than 3 billion transactions annually around the world * We provide payment tools customized by industry type * We're backed by the strength and stability of U.S. Bank, the fifth largest commercial bank in the U.S. * Our company operates in 10 countries * Our call centers are open 24/7, and our team is always ready to help Growing a business in a fast-moving world is challenging. Let us help you succeed. U.S. Bank is seeking an Outside Sales/B2B/Regional Territory Manager for the Little Rock AR market. Primarily responsible for selling Elavon's merchant payment processing (including Visa, Amex, Discover, MasterCard, checks, gift cards, etc.) and the corresponding hardware and software. This role is a combination of bank-generated leads and self-generated leads. The successful candidate will: * Establish mutually beneficial working relationships with Elavon business partners. * Utilize self-sourcing/networking activities, i.e., civic clubs, business luncheons, etc. * Identifies new prospects based on knowledge of merchants, markets, products and services. * Institutes a territory calling program which provides for regularly scheduled visits to customers and business partners. * Sets goals and gains commitments from business partners and customers * Demonstrates an understanding of how to analyze and use business tools and reports. * Portrays a professional, cooperative and enthusiastic image at all times when associating with business partners, merchants and Elavon employees. Will include: Travel Presenting and selling products and solutions to merchant prospects Calling on bank-generated potential sales leads Maintaining and establishing relationships with assigned bank partners Networking with outside referral sources and current customer base for additional business opportunities Cold calling for additional referrals, and working with bank partners to generate referral sources for sales opportunities Completing any required paperwork for new customers Basic Qualifications * Bachelor's degree, or equivalent work experience * Two to three years of sales experience in the financial services industry * Ability to travel Basic problem solving and decision-making skills * Exceptional interpersonal, verbal and written communication skills * Ability to manage multiple tasks/projects and deadlines simultaneously * Thorough knowledge of product marketing, client service issues and organization operations * Strong marketing, business development/sales and negotiating skills * Ability to creatively resolve client concerns and issues US Bank Little Rock AR

Part Time On-Site Service Representative- Little Rock, AR

W.W. Grainger, Inc.