Part Time Office Manager

We are looking for a year-round Office Manager in Midvale This is a great company, with a supportive and fun culture They will uphold the Aqua-Tots Core Values in every interaction, whether with children, parents or staff members. We offer: Daily and monthly bonuses $1000 bonus for every 1000 hours worked Top-notch job training An awesome work environment Flexible hours Year-round positions Competitive pay Lots of FUN and lots of teamwork A rewarding job experience Scheduling will be as follows: -Monday 9:00am-5:30pm

• Tuesday 3:30pm-5:30pm

• Wednesday 9:00am-5:30pm

• Saturday 8:15am-2:30pm ATD Office Manager: · 30-40 hours per week in school o Subject to change based on school's need · 1 hour per week participating in school manager's meeting · 4-6 hours per week for administrative tasks o Completing DSJ o Completing weekly reports o Scheduling private lessons · 4-6 hours per week training and conducting front desk assessments. Time based on demand o Quality of calls o Sales training o Customer Concerns · All other hours are found fully dressed out on deck, working front desk, or as manager on duty · Uphold Aqua-Tots Swim Schools Core Values · Responsible for hiring, training, assessing, coaching and performance of office staff · Responsible for developing goals to achieve revenue budgets each month · Responsible for organization within the school following GMs direction · Ensures cleanliness from floor to ceiling · Ensure accurate timesheets and hours that reflect the true schedule for office staff · Verify time clock with scheduled shifts in WIW prior to payroll · Oversee substitutes and resolve scheduling conflicts · If no office staff is available for shift, it is the OM's responsibility to cover · Anticipate staffing needs · Ensure quality of Aqua-Tots standard · Evaluate weekly sales and create daily targets (conversions, revenue, saving withdrawals) o Verify targets are achieved · Develop, mentor, and identify future leaders in the next generation of excellent front desk representatives for Aqua-Tots · Schedule monthly in-services and choose the in-service topic for the month · Follow and implement Aqua-Tots Swim Schools customer service guidelines to ensure an exceptional customer experience for every customer · Ensure quality and customer service standard · Communicate effectively with potential and existing customers · Build relationships with families, know their names and their children's names · Address customer concerns, providing a win/win outcome · Respond to parents within 24 hours of any reported instructor performance concern · Use the customer-focused principle in each customer interaction · Report unresolved complaints to General Manager As a leader in swim instruction for over 25 years, Aqua-Tots is the largest swim school in the nation. We teach children ages 4 months to adults. If you think you would be an amazing addition to the team, please fill out our online application We cannot wait to meet you soon