This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.
As a part-time Office Administrative Dispatcher, you are a key member of the team and act as the operation hub. You work closely with installers, specialist technicians, sales team, and customers to ensure a smooth workflow and successful operation. You are responsible for proactively generating sales as well as handling service requests and customer concerns. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
You lead by example, have excellent communication and interpersonal skills, and think in a logical and progressive manner. Confident and detail-oriented, you are accustomed to working in fast-paced environments and able to effectively manage a variety of situations on a day day-to-day basis.
Receive incoming calls in professional and courteous manner
Complete work orders, return customer calls, and respond to customer complaints
Ensure that invoices, route sheets, time cards, daily and weekly reports are completed and turned in by all team members timely and accurately
Sell glass services to customers, when necessary
Schedule manpower assignments and ensure Emergency Service is executed
Perform other duties as needed which may include cross-training in related positions
Computer literate, with working knowledge of work processing, business software and spreadsheet applications
Proficiency to navigate tablet-based technology
Excellent communication skills
Good organizational and time management skills
Professional appearance and personality
Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own.
Glass Doctor - Norcross