Part Time Member Services Representative

Planet Fitness Hickory , NC 28601

Posted 2 weeks ago

Customer Service Representative- Part Time

  • To be considered an active candidate for this position, please be sure to include a resume before clicking apply.

Job Summary

We are searching for a Customer Services Representative to join our team! As a member of our staff, you will get the opportunity to serve your community by enabling all people to enhance their lives through fitness in a judgement free environment. You will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional experience!

Hours

Must be available to work evenings and weekends, with shifts varying from 4 hours to 8 hours depending on location.

Some of your responsibilities will include:

  • Customer Service/Front Desk Activities:

  • Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.

  • Respond to member questions and concerns in a timely and professional manner.

  • Conduct beverage or merchandise purchases on the point of sale system.

  • Explaining and promoting our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.

  • Exceeding the minimum required daily statistics.

  • Ability to assess and assist in emergency medical situations.

  • Upholding rules and policies in the facility.

  • Member Accounts:

  • Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

  • Checking members into fitness classes daily using Datatrak systems.

  • Creating new memberships and guest accounts for members.

  • Uphold integrity and security with member documents and sensitive information at all times.

  • Club Cleanliness and Maintenance:

  • Go above and beyond to keep the front desk area and lobby clean and orderly.

  • Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.

  • Regular cleaning of all exercise equipment and tanning beds.

  • Regular restroom and wet area cleaning and stocking.

  • Completion of daily and weekly cleaning assignments

Qualifications:

  • 6-12 months of Customer Service experience is preferred.

  • High school diploma/GED equivalent recommended.

  • Must be 18 years of age or older.

  • Basic computer proficiency with an eye for accuracy.

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

  • Be a representative of the core values of National Fitness Partners at all times, by upholding the beliefs of Teamwork, Passion, Integrity, Positivity, Accountability

Physical Demands/Requirements:

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to lift up to 75 lbs.

  • Frequent climbing, balancing, kneeling and crouching during shift.

  • Will encounter toxic chemicals during shift including but not limited to:

  • Pinesol

  • Bleach

  • Windex (window cleaner)

  • Latex

  • Degreaser

  • Enviro Care Sanitizer

  • Caustic Acid

  • (Please ask your manager for the fully extensive list if needed)

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Representative Part Time
New!

Crossmark

Posted Today

VIEW JOBS 4/26/2019 12:00:00 AM 2019-07-25T00:00 # of Openings1 Overview To all you incredibly talented, challenge seekers, dare-to dreamers, early to rise in the morning go-getters, outside-of-the-box thinkers, experience-driven trendsetters, and creative brainstorming doodlers, we just have four words: We're looking for you. CROSSMARK is looking for creative, social team members that want the opportunity to work with major retail vendors to help create lasting impressions on our customers. Retail Merchandising Representatives are responsible for quality performance of retail tasks and objectives to achieve superior results for CROSSMARK'S clients and customers. Responsibilities * Essential Duties and Responsibilities: * Schedules tasks on weekly basis to meet execution objectives * Executes retail merchandising tasks as scheduled * Performs stores/tasks in efficient/cost effective manner * Accurately reports all completed retail tasks via the appropriate designated systems on the day the work is performed. * Communicates effectively with store personnel regarding tasks, sales activities, promotions, and client/sales plan objectives * Completes required training and certification programs. * Engage every work day with CROSSMARK'S communication tools for the purpose of accurately planning, reporting, and reviewing work. * Ability to implement retail schematics and merchandising materials as assigned. * Flexibility to participate in team scheduled tasks and clients work-withs. * Dedicated to providing excellent customer service and to develop a professional working relationship with store management, associates and other merchandising companies to effectively meet company and client objectives. * Insures proper maintenance on all company equipment. * Follows company policies, procedures, and position responsibilities. * This role is not expected to exceed more than 24 hours per week, although the company does maintain the discretion to change the role based on the needs of the business and/or the client. Note: This job description does not imply that the above functions are the only tasks that may be performed. Associates will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as directed by management. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Education/Experience: High school diploma or general education degree (GED); Prior retail experience is preferred, but not required. Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk or hear; stoop, kneel, crouch, climb or balance. The employee is regularly required to lift up to 25 pounds and to occasionally lift up to 60 pounds from the floor to waist or chest high. Significant time driving a vehicle may be required. In general, resets can be very physical in nature. Reset activities could include: removing items from the shelf, moving shelves, building fixtures, reorganizing the products according to the plan-o-gram provided, replacing shelf tags, filling in new products and retrieving additional stock when necessary. Computer Skills: Proficient use of a Personal Computer, printer and familiarity with Adobe, Word, Excel, and Outlook.Tools: Daily access to the worldwide web with the ability to meet system requirements, printer and phone. Certificates, Licenses, Registrations: None. Work environment: Retail store environment with some travel. Some projects include early mornings (i.e. 4-5am), overnight travel, weekends or nights and holidays.Language Skills: English is the primary language skill, however, bilingual skills may be required based on business necessity. You must have access to reliable transportation. The reliable transportation must be able to transport you and task materials a minimum of forty miles from your home to execute a variety of work. Operating a Personal or Company-provided Vehicle: In the event the associate drives a personal or Company-provided vehicle for business purposes, the associate is required to maintain a valid state-issued driver's license and the minimum auto insurance coverage specified by the associate's state of residence. At CROSSMARK, you can get the job that gets your lifestyle. Whether you are seeking a career in retail merchandizing, the flexibility of a part-time job or full-time corporate employment, we have a place for you. Join our U.S. team of over 30,000 dedicated and talented individuals in providing expert sales and marketing services for the consumer goods industry. CROSSMARK is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know. Crossmark Hickory NC

Part Time Member Services Representative

Planet Fitness