Part Time ITM Teller

Join Our Team

For 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Named one of America's Best-In-State Credit Unions by Forbes Magazine in 2022, Teachers has grown into one of the leading credit unions in the United States. As we broaden our national reach, we will continue to ensure that Teachers is a Best Place to Bank and a Best Place to Work. Teachers offers a variety of exciting career opportunities ranging from part-time and full-time staffers to executive leadership roles.

Summary:

Responsible for processing daily financial transactions such as deposits, transfers, withdrawals, loan payments, and negotiable items (checks). Provide extraordinary member service by completing transactions accurately and efficiently. Emphasis is placed on identifying a member's financial needs and cross-selling the appropriate Teachers products or service to meet that need. Comply with and review Teachers policies, procedures and guidelines. Ensures the security of all information related to user names and access to the workstation. Individual is responsible for accurately performing daily proofs of the virtual teller drawer and negotiable items.

Education/Experience:

• A high school education or GED.

• Minimum 1 year general work experience required.

Job Responsibilities:

• Greet members in a courteous, professional manner. Strengthen member relationships by providing extraordinary member service while accurately and efficiently completing the member's financial transactions.

• Superior communication on a video system, interpersonal, customer/member service, mathematical, problem solving, multitasking and computer skills, and detail orientation required.

• Ability to speak effectively with an excellent Telephone/Video etiquette.

• Processes transactions on both Fiserv DNA and NCR Teller Now systems. Accountable for verifying the member's identity. Responsible for securing approval for transactions that are beyond their authority and ensure accuracy of amounts handled.

• Required to complete direct posts to General Ledger (GL) for the redemption of coin tickets. Assists in the daily reconciliation of all coin GL transactions from all associated ITM branches, by reviewing the entries and comparing the tallies of the items sold. Required to inform the ITM supervisor of any discrepancies and to research them when directed.

• Proficiently refers Teachers products and services to members by engaging them in conversation and identifying their financial needs. Refers member to a Financial Services Representative to complete transactions beyond their authority.

• Assists members with account research with regards to lockouts, restrictions and fees. Required to review all contact management notes for each member. Communicates with members when balances are below the threshold to avoid account fees.

• Safeguards their workstation which includes but not limited to their user names and passwords, virtual teller drawer, and all member sensitive information. Advises the ITM Supervisor when cash in virtual drawer exceeds the prearranged threshold and when additional cash replenishment is required.

• Skillfully balance the virtual drawer daily. Required to review all checks received, all virtual cash handled and resolve discrepancies. Assists other Tellers with daily balancing as assigned.

• Examine all checks received and compare to known fraudulent members and checks. Understand the pattern with regards to protecting Teachers against fraudulent rings. Submit OFAC searches with regards to third-party activity.

• Complete transactions for shared branch members by providing extraordinary member service and adhering to the neutrality policy of the CO-OP Shared Branching network.

• Required to stay well-informed of and compliant with Teachers policies, procedures, guidelines. Keeps the ITM Supervisor abreast of activities, conditions and issues.

• Audits mobile deposits to ensure accuracy and proper endorsement, approves/discards items as appropriate, and logs discarded items. Mitigates fraudulent mobile deposit submissions by discarding the suspicious items and submits the check images to the ITM Supervisor.

• Trains new ITM Tellers.

• Other duties may be assigned as needed

Benefits of Joining the Teachers Team:

We provide a competitive compensation and benefits package that includes, but is not limited to:

• Paid time off for vacation, personal days, and holidays

• Fully-funded pension plan

• 401(k) company contribution

• Teachers pay 100% of Vision & Dental Care

• Tuition reimbursement is offered to full-time employees

• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

The good faith range for this position is $18 to $19.00 an hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law. All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.

To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers

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