Part Time Housing Program Technician

The City of San Marcos welcomes applicants to the City's Housing and Neighborhood Services team as we recruit for an experienced and well- rounded Housing Program Technician. This is a part time position that may work up to an average of 20 hours per week and no more than 980 hours per fiscal year (July 1 - June 30).

In concert with the Housing & Neighborhood Services Team, this position will perform various duties related to monitoring the City's affordable housing programs, supporting neighborhood services activities and providing information to other staff and the general public. 

This position will be open filled. Qualified applicants will be contact by human resources to schedule an interview.  First review of applications will be on the week on May 13th

Interviews: TBD -Virtual via Microsoft Teams The following duties are typical for this classification.  Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Supports Housing and Neighborhood Services staff with monitoring deed-restricted affordable housing including processing annual fee payments and affordability compliance monitoring, and associated administrative duties.

• Screens calls, visitors, and mail; responds to complaints and requests for information; assists in interpreting and applying regulations, policies, procedures, systems, and rules in response to inquiries and complaints from the public; directs callers to appropriate City staff; assists the public and directs the public to appropriate locations/staff. Prepares monitoring and invoice, correspondence, documents and payment history reports that involve gathering, organizing and analyzing data.

• Provides courteous, high-quality service to residents by responding to requests for service or appropriate referral; responds to inquiries from property owners and managers.

• Maintains and monitors affordable housing records; inputs, accesses, and files financial, legal and communication files for all affordable housing developments.  Maintains confidentiality of files and records that are considered personal and sensitive in nature.

• Research project file information and reviews for accuracy, completeness, and compliance with regulations.

• Performs a wide variety of routine to complex administrative and clerical duties to support divisional operations.

• Gathers, assembles, updates, and distributes a variety of department specific information, forms, correspondence, and reports that involve gathering, organizing, and analyzing data.

• Reviews and files annual recertifications and eligibility forms for   state and locally funded housing programs by interviewing and verifying income, assets and other financial data; compiles and assesses eligibility information in compliance with housing regulations. Verifies and reviews forms and reports for completeness and conformance with established regulations and procedures; applies departmental and program policies and procedures in determining completeness of applications, records, and files.

• Supports direct community outreach through ongoing scheduled events, walk-in guests, and phone calls for residents.

• Organizes and carries out administrative assignments; research, compiles, and organizes information and data from various sources on a variety of specialized topics related to programs in assigned area.

• Conducts administrative citation appeal process, supporting on-site appeals and online data collection, filing, and review.

• Performs other related duties as required.

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

Knowledge of federal, state, and local housing rules, regulations and programs to include mortgage and rental assistance programs for low to moderate income households; housing quality standards for decent, safe, and sanitary housing; housing inspection techniques; modern office methods and practices; filing systems; letter writing; proofreading and editing; basic business mathematics; and various office equipment and machines including copier, calculator and computer utilizing various software programs which may include Windows, Microsoft Word, Power Point, Excel and Access.

Ability to:

Understand, interpret, and apply federal, state, and local housing rules and regulations; research, compile, and analyze information for compliance with policies, rules and regulations; analyze and interpret personal and financial data and draw logical conclusions; use computer terminals and systems to enter and retrieve data; understand and carry out oral and written instructions; express ideas clearly and concisely orally and in writing; organize work to meet deadlines; maintain accurate records; receive training and apply such training as required; cooperatively handle a wide variety of tasks; perform all duties under pressure with composure; work or attend meetings, workshops, and seminars during work and non-work hours; use good judgment and common sense in the scope of assigned authority; establish and maintain effective relations with City employees and the public; and demonstrate an awareness and appreciation of the cultural diversity of the community.Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:

Education/Experience:

Education, training and/or experience that demonstrate possession of the knowledge, skills and abilities listed above.  Examples of qualifying education/experience are:

• Equivalent to graduation from an accredited four-year college or university with major coursework in finance, real estate, planning, public administration or related field of study, OR; 
• An associate of arts degree AND two (2) years professional administrative work, which enables the incumbent to successfully perform the duties outlined above, OR;
• Two (2) years of housing program experience.  This experience must have included responsibility for reading, interpreting, explaining, and applying governmental or institutional rules and regulations. Experience with management of the CDBG program is preferred.

License or Certificate:

• Possession of an appropriate, valid driver's license with satisfactory driving record.

• Ability to effectively communicate orally in Spanish is highly desirable.