Part-Time Help Desk Technician

Description

Duties and Responsiblities

• Provides software and network, server, printer, and PC support

• Interfaces with third party support and vendors, and is required to attend various meetings related to computer technology

• Works as an integral member of the help desk support team

• Installs, tests, configures, and uses operating systems and application software and network hardware according to DSS/VITA standards

• Responds to help desk requests and ensures user problems involving hardware and/or software are managed in a timely, professional manner

• Performs systems security functions such as system access password resets

• Document and track incident and support requests using our ticketing system, ensuring accurate and comprehensive records of all interactions

• Assists staff with varying levels of computer expertise in the operation of IT systems & devices

• Collaborate closely with VITA?s technical support teams to escalate and effectively resolve complex issues that require higher-level expertise

• Collaborate closely with VITA to confirm and coordinate PC refresh assignments and end-user scheduling

• Assist in the setup and configuration of workstations, peripherals, and software applications for new employees and employee office moves

• Creates standard equipment maintenance schedules, and performs preventative maintenance as required

• Creates and uses equipment inventory control methodologies to track PC?s and other computer equipment and software

• Assists in evaluating, testing, and recommending appropriate technology

• Other duties as assigned

Requirements

• Valid driver's license

• Certification (A+) is preferred

• An Associate Degree in computer technology or related field or one-year experience related to this position is preferred but any combination of certifications, education and experience related to this position may be considered

• Experience in Windows desktop and server operating systems and the installation, configuration, troubleshooting, and repair of personal computer systems/software required. Some experience with networked computer systems preferred

• Experience in the design, specification, installation, and support of complex local and wide area computer networks and basic IBM (AS400/iSeries/System i) system and application software a plus

• Experience in Internet Web resources and e-mail. Experience managing mobile devices (iPad, iPhone, Android tablets and phones) and Apple Mac OS is a plus

Job Posting Statement

NOTE: This classification specification is not intended to be all-inclusive. An employee will also perform other reasonably-related job responsibilities as assigned and required by management. City of Winchester reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties or working schedules based on their duty to accommodate individuals with disabilities. This classification specification does not constitute a written contract of employment. In accordance with ?15.2-1507 of the Code of Virginia, this position is excluded from the City?s grievance process.