Part-Time & Full-Time Generalist I Or Generalist II

Powell's Books, the world's largest independent bookstore, has openings for part-time and full-time regular Generalist positions at our City of Books location in downtown Portland.

Powell's Books is known worldwide as a premier independent bookstore and an icon in the Portland community. We're committed to fostering a culture and environment of inclusion, empowerment, and respect - a place where everyone can show up fully as themselves and do their best work every day.

The generalist positions are part of a team involved in a wide variety of tasks, including:

• Customer service

• Cashiering

• Merchandising and section maintenance

• Shelving

• Inventory management

The successful candidates will have a strong and demonstrated commitment to excellent customer service, adaptability and flexibility, excellent communication and interpersonal skills, demonstrated experience ensuring accuracy in their work, and an attention to detail.

Powell's offers full-time employees an extensive benefits package including:

• Generous healthcare plan (medical, vision, and dental)

• 401(k) savings plan

• Childcare subsidy

All employees enjoy other benefits including:

• Education benefit

• Substantial employee discount that is also available to your significant other, children, parents, and siblings

• Book borrowing privileges

Starting pay: $15.45 per hour, with a wage increase to $17.00 effective the first day of the pay period following the 31st calendar day from hire.

Schedule: Schedules are to-be-determined, but will be regular and consistent, and include both weekend days. Shifts may fall between 7am and 9pm.

Location: Burnside

Closing Date: Sunday, March 31st, 2024

Additional Info:

Please include a cover letter with a brief description of relevant skills and experience and the reason why you're interested in the position.

Position Title: Generalist I

Location: Burnside, Cedar Hills Crossing, Hawthorne

Group: A

Date: 09/2020

Position Summary:

Individuals in this position are involved in a wide variety of tasks within the store. As employees become familiar with various duties, they are assigned more complex tasks and responsibilities. Individuals may have more focused responsibility in certain functions, but Generalists may do any or all of the essential functions below based on scheduling and business priorities. Reports to department managers.

Essential Functions:

• Customer Service: Understands and consistently upholds Powell's customer service standards; Uses knowledge of Powell's products, tools, and services to make recommendations and meet customer needs. May provide event and publicity support.

• Communication/Teamwork: Effectively communicates with teammates, supervisors, and other departments/locations as needed. Demonstrates flexibility and ability to adapt to change and revised priorities. Competently learns new skills and tasks. May participate in training others.

• Cashiering: Processes sales and returns at registers ensuring accurate cash handling, paperwork, data entry, inventory integrity, and effective line management. Maintains awareness of surroundings, performing duties with high regard to safety and security protocols.

• Merchandising/Section Maintenance: Actively merchandises within sections; Maintains integrity of section organization, shelf labels, shelf talkers, endcaps, and overstock. May partner with corporate marketing specialists to create displays that generate customer interest and sell books and gifts.

• Shelving: Understands and upholds Powell's sorting, restocking, shelving and visual presentation standards as well as productivity expectations.

• Running/Transfers: Effectively participates in tasks across product lines such as pulling and processing returns, culls, and internet orders.

• Inventory Management: Attains competence in a range of processes including markdowns, cycle counting, data entry, receiving product into inventory. May be trained in other aspects of purchasing and/or used book buying

• Work Environment: Demonstrates consistent adherence to safety protocols; maintains sanitary and organized work stations, workspaces, and sales areas

• Other duties as assigned.

Requirements / Qualifications:

• Demonstrated retail experience, book sales, or restaurant experience preferred.

• Customer service skills.

• Computer skills preferred.

• Love of books and reading.

• Ability to work independently and as a part of a team.

• Excellent communication/interpersonal skills.

• Ability to handle multiple tasks and priorities.

• Accuracy and attention to detail

• Physical requirements

• Group U

Position Title: Generalist II

Location: Burnside, Cedar Hills Crossing, Hawthorne

Group: B

Date: 09/2020

Position Summary:

Individuals in this position have successfully completed the equivalent of Generalist I work and this position requires further development of knowledge and skills gained in that role. This position is involved in a wide variety of tasks within the store and identifies opportunities for improving processes and systems; problem-solves solutions. They are assigned more complex tasks and responsibilities and may have focused responsibility in certain functions. Reports to department managers.

Essential Functions:

• Assists with the training of new employees and serves as a sales floor resource for all staff. Assists in identifying training needs, helps staff to utilize company resources, requests additional training when needed.

• Possesses in-depth knowledge of various Bookscape modules and demonstrates proficiency in all functions across product lines.

• Applies thorough understanding of visual presentation principles to all section and display work.

• Models strong hand-selling skills and an awareness of current product trends.

• Demonstrates a high level of self-direction

• Takes initiative to set and achieve goals.

• Exhibits excellent prioritization and time management skills; consistently maintains or exceeds productivity expectations.

• Fosters a team and professional work environment.

• Other duties as assigned

• All functions listed for Generalist I:

Customer Service: Understands and consistently upholds Powell's customer service standards; Uses knowledge of Powell's products, tools, and services to make recommendations and meet customer needs. May provide event and publicity support.

Communication/Teamwork: Effectively communicates with teammates, supervisors, and other departments/locations as needed. Demonstrates flexibility and ability to adapt to change and revised priorities. Competently learns new skills and tasks and trains others.

Cashiering: Processes sales and returns at registers ensuring accurate cash handling, paperwork, data entry, inventory integrity, and effective line management. Maintains awareness of surroundings, performing duties with high regard to safety and security protocols.

Merchandising/Section Maintenance: Actively merchandises within sections; Maintains integrity of section organization, shelf labels, shelf talkers, endcaps, and overstock. Partners with corporate marketing specialists to create displays that generate customer interest and sell books and gifts.

Shelving: Understands and upholds Powell's sorting, restocking, shelving, and visual presentation standards as well as productivity expectations.

Running/Transfers: Effectively participates in tasks across product lines such as pulling and processing returns, culls, and internet orders.

Inventory Management: Attains competence in a range of processes including markdowns, cycle counting, data entry, and receiving product into inventory. May be trained in other aspects of purchasing and/or used book buying.

Work Environment: Demonstrates consistent adherence to safety protocols; maintains sanitary and organized work stations, workspaces, and sales areas.

Requirements / Qualifications:

• Full competence as Level I or equivalent.

• Excellent customer service skills.

• Excellent communication/interpersonal skills.

• Full competence using technology and programs required of the position.

• Ability to handle multiple tasks and priorities and follow them through to completion.

• Demonstrated problem-solving skills.

• Demonstrated accuracy and attention to detail.

• Ability to work independently and as a part of a team.

• Love of books and reading.

• Physical requirements

• Group U