Part-Time: Front Desk Receptionist, Customer Care Associate

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TES Staffing Pittsford , NY 14534

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Are you passionate about enhancing patient experiences and eager to contribute to a company dedicated to transforming healthcare? TES Staffing is seeking a Customer Care Associate on behalf of our client to play a pivotal role in their mission to provide exceptional care to patients living with life-altering chronic health conditions.Our client values Empathy, Respect, Compassion and Dedication. Why Join Us?Our client is committed to delivering personalized and compassionate healthcare services. As a growing startup, they value innovative ideas and seek team members who are enthusiastic about contributing to their mission of improving patient outcomes and experiences. This role offers a unique opportunity to be part of a supportive and collaborative environment where your contributions directly impact the well-being of our patients.LocationPittsford, NYJob Description:Working directly with our Practice Manager, the Customer Care Associate will be responsible for front-line operations. In addition to serving as the primary point of contact for our patients, the Customer Care Associate will provide general administrative support to the practice.Responsibilities:

Greet and check in patients at the front desk
Support timely billing by completing daily verification of benefits and collecting co-pays/coinsurance

Assist in managing incoming phone calls, patient portal messages, and business SMS
Assist in care navigation including outgoing referrals, records requests, and community resources

Assist in management of clinician schedules
Assist in maintaining and organizing office supply inventory

Assist in distributing incoming and outgoing mail
Other duties as assignedQualifications:

Associate’s or Bachelor’s degree
Previous experience in a customer service and/or front-end administrative role required

Strong communication and problem-solving skills
Knowledge of Office 365 and strong computer literacy skills

Excellent organizational and time management skills
Detail-oriented, efficient, with good ability to prioritize tasks

Experience with insurance/finance preferred but not requiredYour Schedule (Approximately 25 hours weekly)
Monday: 11:00 AM - 5:00 PM

Tuesday: 10:30 AM - 7:00 PM
Wednesday (Off)

Thursday: 10:30 AM - 6:00 PM
Friday: 9:00 AM - 2:00 PMWhat We’re Looking For:

A natural communicator with strong customer service skills.
Comfortable managing multiple tasks and working in a fast-paced environment.

Proficiency in Microsoft Office products and a willingness to learn new systems, including EMR (Electronic Medical Records).
Previous medical office experience is not required, but a positive attitude and eagerness to learn are essentialCompensation and Benefits:

Pay: $22-23/hour (commensurate with experience).
Opportunity to grow with a company that values and supports your development.
Be part of a team passionate about making a difference in the healthcare field.If this sounds like the perfect role for you, we can't wait to meet you!

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