Stepstone Hospitality Pineville, NC , Mecklenburg County, NC
Posted 2 days ago
Job Type Part-time Description We are currently seeking a PART -TIME Front Desk Agent for our property Scheduled hours will vary weekly between Monday-Sunday. Evening shift, weekends, and holidays are required.
The responsibilities of the Front Desk Agent include but are not limited to: Register and assign rooms to guests. Issue room key and escort instructions to Guest Service Agent or directly to guest.
Sort, and track incoming mail and messages. Transmit and receive messages using all communication avenues. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Keep record of room availability and rate. Compute bill, collect payment, and make change for guests. Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. Make reservation, transportation, or entertainment reservations for guest. Deposit guest valuables in hotel safe deposit box.
Ability to accurately use various office software. Have a full working knowledge and expertise of each shift including night audit. Relevant work experience will contribute to your appeal as a candidate.
Demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions. Candidates must be professional, energetic, and have a customer service background.
Stepstone Hospitality