Part Time Front Desk Agent | Residence Inn Denver Park

Responsibilities: Anticipate and respond to guests in a friendly and positive manner Responsible for providing the highest level of service Process check-ins and check-outs, verify billing, create reservations, and process special requests Assist guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services Work as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary Understand and follow the company guest service recovery program Follow proper selling techniques and ensures strategies are utilized to maximize room revenues Monitor room availability, follow restrictions, and all booking policies and procedures Drive sales and maximize revenue by up-selling rooms and amenities Follow company procedures when handling cash and processing financial transactions Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste Produces required volume of work by planning, organizing and prioritizing work duties Adhere to company general work rules, department procedures and company policies Attend all required department and hotel meetings Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations Follow all company procedures for guest/associate incidents Knowledgeable of hotel emergency procedures Education: High school diploma or GED required