The Part Time Driver, under general supervision, performs driving and/or dispatch duties for the Transportation division. Driving responsibilities will include picking up citizens and transporting them to human services organizations and other destinations; maintaining daily records of passenger volume, number of stops, mileage, and vehicle maintenance.
Route assignments are received from the dispatcher on duty. Dispatching responsibilities include receiving service requests from clients, communicating via two-way radio with drivers, coordinating the routing of clients, and maintaining required record keeping forms.
As part of the recruitment process for thisposition, an online skills assessmentis requiredto test the abilities needed to fulfill the essential functions of this job. After completing the application, please copy and paste thefollowing linkto complete the assessment:
To hear more about the Driver position with Transportation, please visit the website below:
Employees in this classification may be assigned to cover dispatch from 6:30 am to 8:30am Monday through Friday and/or in the absence of the Dispatcher.
Drives a route to transport individuals to and from various human service locations, work sites, educational institutions, medical facilities, grocery stores, drug stores, and other locations.
Provides information to the public regarding routes, established stops, etc.
Organizes schedule to ensure passengers reach destinations at appointed times.
Calls passengers with proposed pick up times for early morning appointments.
Assists passengers in getting in and out of vans (including pushing wheelchairs) and other courtesies as necessary. Assists passengers by securing wheelchairs and other mobility devices as necessary.
Maintains daily record of number of passengers transported, number of trips, trip destination, daily mileage, vehicle maintenance and fares paid by customers.
Maintains a clean vehicle at all times.
Communicates with the dispatcher throughout the day concerning cancellations and variances in daily planned route.
Ensures that all passenger guidelines are adhered to.
Knowledge of driving requirements and operations of transport vehicles.
Knowledge of the terminology used within the department.
Develops and maintains cooperative and courteous relationships with division employees, staffers and managers in other divisions, representatives from organizations, and the general public so as to maintain good will toward the division and project a good division image.
Operates technological devices such as GPS, smart tablets, computers for data entry.
Assists other drivers when directed to do so.
May be assigned to cover dispatch in the absence of the Dispatcher.
Performs other duties as assigned.
Operates a two-way radio system for monitoring and communicating with Transportation Drivers. May receive 911 calls and may dispatch ambulance service for clients. Must remain calm and focused during emergency situations, giving only the appropriate facts while transmitting information to pertinent staff and following established procedures.
Operates computer scheduling/dispatching software program, office equipment such as fax, copier, and must have the ability to manage multiple tasks at the same time.
Receives and responds to requests from the general public and agency representatives over the telephone and through the mail. Assures that information is forwarded to scheduler for entry into scheduling system. Is also responsible for assisting with the entering of trip data as needed.
Stays abreast of county, state, and federal statues pertaining to public transportation. Keeps abreast of handicap entries to buildings, etc. Informs drivers of barriers to transportation routes.
Maintains courteous communications in handling travel requests, appointments, or providing information regarding provision of services.
Communicates with drivers throughout the day concerning cancellations, trips completed, current destinations and any variance in daily planned route.
Performs other related duties as assigned.
Education and Experience:
Requires a High School Diploma or an acceptable equivalency diploma (GED), and six (6) months of experience in public driving, chauffeuring, and/or scheduling; or equivalent combination of education and experience.
Licenses or Certifications:
Must have a valid Driver's License and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy.
Maintains a clean and neat appearance at all times.
Union County, North Carolina