Part Time Dispatcher

Overview

Receive and process non-emergency administrative phone calls from the public requesting police, fire, medical, security or other services. Gather essential information from callers, interpret caller's needs, then determine and send the appropriate response. Must be organized, adept at multi-tasking, level-headed, and trustworthy. This office operates 24 hours a day, 7 days a week, 365 days a year. Expected work hours will include Weekdays, Weekends, Holidays Day/Swing/Grave Shifts. Part-Time Hours up to 28 per week. No Benefits.

Responsibilities

• Receive calls from the University departments as well as the public requesting police, fire, medical, facilities, security or other services. Determine the nature and location of the incident: determine priorities, and dispatch units as necessary and in accordance with established procedures.

• Dispatch facilities, maintenance and other university personnel to incidents that require immediate action to ensure the safety and security of the campus.

• Closely monitor safety systems and alarms, such as fire detection, intrusion detection, access control, and security cameras.

• Maintains contact with all units on assignment, maintain status and location of units

• Answers non-emergency calls for assistance.

• Enter, update and retrieve information from a variety of computer systems.

• Monitor several public safety radio frequencies.

• Operate a variety of communications equipment, including radio consoles, telephones, computer aided dispatch (CAD), and other computer systems/programs.

• Other duties as assigned.

Qualifications

Minimum Requirements:

• High School Diploma or GED
• Applicant must pass criminal background check

Knowledge, Skills, and Abilities:

• Knowledge of communication equipment and campus facilities

• Skill in the use of personal computer and related software application

• Skill in handling complaints and problems

• Ability to organize information and prioritize tasks effectively

• Ability to communicate effectively orally, electronically and in writing

• Ability to maintain confidentiality

• Ability to maintain control and composure in a fast-paced environment

• Ability to make decisions when administrators are not present

• Ability to focus on excellent customer service to inner department, the public, and Utah State University students and staff.

Core Characteristics

• Decision Making

• Problem Solving

• Team Working

• Conflict Resolution

• Customer Focus

• Integrity and Trust

Required Documents

Along with the online application, please attach:

Resume to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV" Cover letter to be typed/pasted at the end of your application

Document size may not exceed 10 MB.

Advertised Salary

$16.00 per hour

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions. The employee is frequently required to reach with hands and arms and may lift and/or move up to 10 pounds.

University Highlights

Founded in 1888, Utah State University is Utah's premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah's counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university's ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu.

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU's main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute's 2022 ranking for best-performing small cities in the nation.

• updated 04/2024

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU's non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

• updated 09/2023