Part-Time Customer Service Specialist - 2 Positions

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Essential Job Functions:

1.Provide high quality walk-in and distance (phone, online, email, fax, etc.) customer interactions for prospective and current students, both secondary and adult, to assure the appropriate program selection for meeting individuals' desired educational and career outcomes while maintaining compliance to FERPA regulations.

2.Ensure delivery of accurate information regarding enrollment in parttime classes and application and enrollment information regarding full-time courses to prospective students.

3.Process short-term enrollments while utilizing effective and appropriate reasoning skills to respond to customer interests and circumstances, while maintaining Tulsa Tech policies, procedures and standardized processes.

4.Perform established procedures for receipt and deposit of District funds in accordance with District policy and handle cash in accordance with District policy and procedure.

5.Collaborate with Career Advisement, Assessment, Admissions, Financial Aid, Adult Career Development, Bursar's, District Registrar's, and Book processing services regarding student information and enrollment activities using CRM, Enrole and Colleague student information systems.

6.Respond promptly to customer inquiries (face-to-face, telephone and electronic); field inquiries to the appropriate department for handling as required.

7.Utilize Customer Relationship Management (CRM) system to ensure that requested information is promptly sent to the customer by mail or email.

8.Provide assistance to the Coordinator of the Information and Enrollment Center, Director and Assistant Director of Student Services, and the Director and Assistant Director of Adult Career Development with information and enrollment services and administration of information and enrollment processes, as well as services available for current Tulsa Tech students.

9.Perform tasks and duties relevant to any of various roles or responsibilities assigned by supervision and determined by management to be appropriate for this position; comply with all policy, procedure, regulation and other communicated requirements as may be in effect for the workgroup or worksite

Education:

High School Diploma or equivalent required; Associates degree preferred.

Position Requirements:

• Three years of experience with an emphasis in front-line customer service within a service organization.

• Knowledge of customer service principles and practices.

• High level of proficiency with database design and usage.

• Ability to conduct internet research utilizing internet search engines.

• Bilingual preferred.

Shift:

Work schedule requires flexibility to work 7am-7pm, Mon.-Thurs., and 7am-4:30pm on Friday, not to exceed 19 hours per week.

Salary Schedule:

Standard rate schedule for non-regular (temporary, adjunct, substitute) and regular part-time employees

Hiring Range:

$13 per hour

Benefits:

N/A

Closing Date:

For maximum consideration, receipt of application material is January 19th. However, the position will remain open until filled.

NOTE:

TULSA TECH IS AN EQUAL OPPORTUNITY EMPLOYER