Scoot San Francisco , CA 94118
We're looking for someone to join Team Scoot and make everyone's scooting-lives better. Are you our newest part time Customer Service Representative?
Your role here will be about supporting our riders, identifying what problems they're having, and getting those issues solved quickly and efficiently. This role requires endless compassion, a passion for learning and a customer-first attitude. Oh and teamwork, lots of teamwork!
What you'll be doing:
Taking care of our riders at every stage: answering questions from potential and existing members via email, phone and additional channels
Helping customers manage their accounts: from billing to driving records to scheduling classes to accessibility
Troubleshooting tech issues and walking customers through them
Reporting on existing issues to management, and identifying and solving potential problems before they become major
Communicating with our tech team to flag important issues and make the customer experience more efficient
Communicating with our fleet team to address real-time Scoot issues
Working autonomously to care for our riders after regular business hours
You should apply if you:
Are passionate about Scoot and what we're doing here
Think critically and creatively about problems and their solutions
Possess great attention to detail and a commitment to excellence
Communicate effectively via email and phone
Highly tech-savvy, familiar with customer support platforms or eager to learn
Are positive, articulate, enthusiastic, encouraging and fun to be around
Have the patience required to help people with sometimes difficult or frustrating situations
Understand that support is an important part of what makes Scoot successful and be excited to contribute to that success!
Have at least two years of customer service experience OR an exceptional understanding for customer-first solutions
Are ready (and excited) to work at a startup that's trying to change the world!
Part time, hourly
You will be covering weekends: 18 hours a week guaranteed, some holidays, with the potential to pick up additional shifts
Scoot team jacket!
All the scooting you can scoot!
We're looking forward to meeting you!