What we look for
Our exceptional and motivated employees are our greatest strength. Our employees provide the highest level of
customer service and help maintain our position as a leader in the global marketplace.
The Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.
If you think you have these core attributes we want to hear from you.
Interested in joining a growing Fortune 500 Company that offers comprehensive training, teamwork, full time benefits/401K and opportunity for career growth?
Markel Corporation (NYSE MKL), a global insurance holding company, is adding to the Customer Service team to better service Markel customers! We're currently seeking Customer Service Representatives (CSRs) who want to increase their insurance knowledge and build their skills while making a positive impact on Markel's customers. We provide exceptional customer service through our simple processes, honest communications and employee expertise.
Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary.
Convey information efficiently, effectively, and appropriately in order to meet the needs of the customer.
Strive for first call resolution in order to provide "best in class" service.
CSRs are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are meet, which include: Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, Average Speed of Answer and Coding.
Ability to work in a fast-paced team environment
Dedicated to providing a positive customer experience
Communicate clearly and professionally over the phone
Strong technical background/ability to multi-task in several systems at once
Willingness to learn new material and systems/applications
Accountable and reliable
High school diploma or equivalent; some college is a plus!
1 or more years of prior customer service experience preferred
Demonstrated job stability and attendance records
Solid computer, grammar and multi-tasking skills
Comfort with a high-volume service center
Compensation: Starting pay ranges from $15.50 to $17.20/hour based on the candidate's experience, education, and insurance licensing status.
Benefits Included: Immediate health & dental benefits, paid vacation and holidays, a 401k match, profit sharing, tuition reimbursement policy, casual Fridays
"Why work for us?"
Diversity and inclusion
Markel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people's differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world.
Markel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future. Our employees share in this philosophy through volunteering, mentoring and fundraising.
Commitment to open doors
Markel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce. Challenging management is a component of the Markel Stylesome of our best ideas start from a conversation between a manager and an employee.
As the Markel Style states, we pursue excellence, strive for a better way, and share the success of others. Markel associates proactively seek new business opportunities, bringing further success to Markel.