Chartways vision, mission, and values, our employees serve our communities to make their lives more affordable. Whether you want to work in leadership or youre just getting started, we invite you to join our team.
As a Customer Service Representative I, general responsibilities include:
Taking inbound calls from members and non-members for general servicing inquiries for checking, savings, certificates of deposit, and loan products
Exercising problem solving skills and promote benefits to retain members
Update member and account information as needed
Maintaining Contact Center service levels by handling a high volume of calls in a fast-paced environment
Consistently and effectively cross-selling products and services offered by Chartway.
Communicate using extraordinary soft skills during complex conversations to deliver an outstanding member experience.
Handle complex conversations and situations professionally to create an outstanding member experience on every call.
Qualifications include a High School education or equivalent GED, and one year customer service preferably in a call center environment. Bi-lingual in Spanish is preferred but not required.
Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.
Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.
Heritagewest Credit Union