Part Time Customer Service Representative, Conway Branch

First Arkansas Bank & Trust Conway , AR 72034

Posted 2 months ago

GENERAL DESCRIPTION OF POSITION

Provide warm and friendly service to customers and potential customers. The CSR is responsible for retaining and servicing existing relationships and opening new deposit accounts. The CSR will also be responsible for promoting and cross selling bank products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.Utilize the Seven Step Retail Sales Process to establish deep relationships with new customers or to cross sale and deepen relationships to existing customers.

2.Perform teller transactions with accuracy to minimize teller outages.

3.Responsible for opening consumer and business accounts and with accuracy to ensure operational excellence is achieved.

4.Committed to "living" the Company's core values and mission statement.

5.Understands the mechanics of opening new accounts and teller duties and is able to perform all of the essential duties of these functional areas of the branch with a high degree of expertise to ensure consistency with all company practices, policies, and procedures.

6.Exhibits sales and service behaviors that are consistent with FAB&T's core values and profit objectives.

7.Provides "flawless" service at all touch points within the branch.

8.Shares ways to mitigate service delivery weaknesses and exploit potential service strengths to differentiate FAB&T in the market.

9.Supports the attainment of branch goals.



  1. Collaborates with Retail Management, Training, Internal Audit and Security on compliance issues and process improvement.

  2. Answers customer inquiries relating to products, rates and services.

  3. Assess customer needs in order to cross sell appropriate products and services.

  4. Refers new business to other areas within the bank such as Mortgage, Credit Cards, and Wealth Management.

  5. Develop and build customer loyalty.

  6. Adheres to work schedules as directed by the Branch Manager.

  7. Maintains positive, friendly, and professional attitude and appearance.

  8. Responsible for tracking and monitoring of all required documentation.

  9. Perform any other related duties as required or assigned.


PHYSICAL ACTIVITIES

While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl; and occasionally required to climb or balance. The employee must occasionally lift and/or move up to 100 pounds; frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; distance vision; and color vision.

ADDITIONAL INFORMATION

Understand and adhere to all compliance issues, attend training as required and related to this position, including but not limited to the Bank Secrecy Act, Privacy Act, US Patriot Act, and Security.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Outside Sales Representative Conway (BiLingual)

Sysco

Posted 3 weeks ago

VIEW JOBS 9/25/2021 12:00:00 AM 2021-12-24T00:00 Company: US0029 Sysco Arkansas (Division of USA II) Zip Code: 72209 Minimum Level of Education: High School or Equivalent Minimum Years of Experience: 0-1 Years Employment Type: Full Time Travel Percentage: Up to 25% JOB SUMMARY This is an outside sales position responsible for promoting the company's products and services and for building relationships with new and existing accounts. The main focus is to help Sysco customers succeed while achieving sales and profit goals established by the company. This position often requires working non-traditional hours (evening, weekends and holidays) to successfully meet customers' needs. An individual must be able to satisfactorily perform each essential duty listed below. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. RESPONSIBILITIES Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth and special objectives within assigned territory. Seek and qualify prospects following company account stratification goals. Research customer business needs and develops a mix of products and service to meet needs. Evaluate market trends and recommend products to customers, based on business needs and goals. Be informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided. Answer customers' questions about products, prices, availability, and product use. Provide product information and practical training to customer personnel. Drive personal vehicle to customer accounts, conventions, company meetings, etc. Communicate and collect accounts receivable as necessary, working with the credit department and client; collect all balances due based on approved credit terms. Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (for example, out of stock items, special order items, low inventory, etc.). Participate in company functions, promotions, customer visits, and customer events. Attend and participate in general sales and district meetings. Engage in ongoing training sessions. Assist with the training of new employees as requested. Review and analyze daily and weekly reports such as special order requests, customer bid files, and sales/gross profit margin data. Perform administrative duties, such as preparing sales budgets and reports, maintaining sales records, processing credits, and pick-up requests, preparing sales quotes and menu suggestions, and filing reports. Other duties may be assigned. QUALIFICATIONS Education High school diploma or general education degree (GED), or 5 years of Foodservice sales experience. Bachelor's degree in Business, Sales, Marketing, Hospitality, or Culinary Arts preferred. Experience 6 months of sales, and/or chef/restaurant management experience, and/or related (Business, Sales, Marketing, Hospitality; or Culinary Arts) degree. 1 year of outside foodservice sales experience preferred. Previous Sysco experience preferred. Restaurant management / chef experience preferred. Certificates, Licenses, and Registrations Valid driver's license with a "clean" driving record (including no multiple DUIs within the last 2 years) Current automobile insurance with the following limits of liability: Bodily injury - $100,000 each person and $300,000 each accident; property damage - $100,000 is required Requirement Submit to pre-employment testing (Drug Screen, Background Check). Must sign Sysco Protective Covenants Agreement. Reside or willing to relocate to the geographical vicinity of territory. Professional Skills Basic PC skills and proficiency with MS Outlook. Ability to read, write, speak English. Competencies To be successful in this position, the individual performing the duties must successfully demonstrate the following competencies: Building Trust Building Customer Loyalty Follow-up Sales Ability / Persuasiveness Managing Work Adaptability Communication Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. Frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. NOTICE: The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop the job description will be reviewed and subject to changes of business necessity. BENEFITS INFORMATION: Candidates who start work in the months of May, June, July, August and September 2021 may be eligible for medical and prescription drug plan coverage effective on their date of hire*. Standard eligibility rules and timelines apply to all other Sysco benefits, including additional healthcare benefits options, retirement benefits, vacation, and paid sick leave. Please visit https://syscobenefits.com/careers to view additional benefits information. *Exceptions/exclusions may apply HOW WE PROTECT OUR ASSOCIATES COVID-19 Precaution(s): Personal protective equipment and masks provided Temperature screenings Social distancing guidelines in place Sanitizing, disinfecting, and cleaning procedures in place OVERVIEW: Sysco is the global leader in foodservice distribution. With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates. Sysco Conway AR

Part Time Customer Service Representative, Conway Branch

First Arkansas Bank & Trust