Our Brookline office is excited to announce an immediate opening for a Part-Time Senior Customer Assistance Representative!
The Senior Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, customer assistance, and act as a rental back-up in a large home city branch.
The required part-time schedule is Sunday from 7am-1pm, Thursday from 9am-6pm, Friday from 9am-6pm, and Saturday from 7am-1pm. An hour break will be provided each day worked. The starting pay rate for this position is $16/hour.
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years of age
Must have a High School Diploma or GED
Must have at least 6 months of prior customer service experience
Must have a valid US driver's license
Must have no more than 1 at-fault accident or moving violation within the past 3 years
Must have no drug or alcohol related convictions within the past 5 years
Must have a basic level experience and understanding of a PC and Microsoft Office products
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Apart from religious observation, must be able to work Sunday from 7am-1pm, Thursday from 9am-6pm, Friday from 9am-6pm, and Saturday from 7am-1pm.