Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Part Time Customer Service Representative Bilingual - Spanish - San Dimas

Expired Job

Southern California Gas Company San Dimas , CA 91773

Posted 2 months ago

Overview Provide one-stop telephone contact for customer service requests, collections and credit extensions, billing inquiries, appliance adjustments, and service trouble.

Essential Duties and Responsibilities

  • Performs duties within Company guidelines and established safety procedures.

  • Communicates with customers by telephone.

  • Initiates field orders (by computer or manually); Originates trace orders, verifies orders, etc.

  • Uses computer to access data, inputs customer information, and issues orders; Establishes credit or determines if deposit is required.

  • Handles complex credit and billing inquiries (i.e., high-bill investigations, customer credit status, past-due payment arrangements, closing bills, and returned checks).

  • Explains rate schedules; discusses baseline allowances, service policies and operational features of appliances.

  • Schedules turn on and close orders/appliance adjustments/high-bill investigations.

  • Coordinates emergency leak order responses.

  • Prepares forms to correct customer information for billing records.

  • Advises customers on energy conservation measures and products

  • Performs clerical and accounting functions pertaining to customer order, adjustments, corrections, investigations, and data for customer correspondence.

  • Works completed field orders and prepares necessary billing records forms.

  • Prepares customer correspondence; Files customer applications.

  • Performs various other equivalent and lower-grade functions. Contacts

  • Constant contact with customers to provide information and assist with problem resolution. Regular contact with co-workers or supervisor to resolve customer problems and provide information.

Minimum Qualifications

  • Previous customer contact experience

  • Must be fluent in both English and Spanish languages

  • Ability to operate a computer and peripheral equipment

  • Demonstrate ability by passing a pre-qualification examination. Must also pass a Clerical Test Battery (Customer Contact) and a customer service inventory test.

  • Qualify through a panel interview

  • Pass a drug test if moving from a non-safety sensitive job. All incumbents are subject to participation in the Company's random drug testing program.

  • Pass a security background check

  • Successfully complete formal Customer Service Representative training

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Store Associate San Dimas 343

99 Cents Only

Posted 2 weeks ago

VIEW JOBS 11/3/2018 12:00:00 AM 2019-02-01T00:00 At 99 Cents Only Stores, LLC, we are recruiting talented individuals for the position of Store Associate. 99 Cents Only Stores is a unique extreme value retailer of primarily name brand consumables and general merchandise. We provide an exciting primary shopping destination for value-conscious consumers, and a fun treasure-hunt shopping experience for individuals and families in our communities! Our corporate associates support our stores in delivering an exemplary experience to customers with a fun, friendly and energetic approach, resourceful problem-solving, and innovating ideas that bring great products at great value to families throughout the communities we serve. We offer competitive medical, dental and vision plans, an outstanding 401K plan, and fantastic career opportunities! If this sounds like your next career step, read on! The Position As Store Associate, you will ensure that our customers experience a great store shopping experience by providing first-line customer support. You will assist shoppers by answering questions, helping them locate merchandise, and assisting them with the check-out process, as needed. You will also be a crucial part of the operations staff and play a fundamental role in the proper and timely merchandising of the store. As you begin your shift, you'll be given an assignment which could include receiving and unloading and shipment from a distribution center, handling merchandise that needs to go out on the shelves, cleaning assignments, helping the manager on duty with a special task…whatever you are responsible for completing that day. In addition to your assigned responsibilities, you'll be expected to help customers as needed, do price or stock checks, ensure shopping carts are ready for arriving customers, clean as you go, and always work with an awareness on safety. Specifically, you will: * Stocking and/or Cashier * Unload and sort merchandise upon delivery arrival. * Stock and display merchandise in accordance with Company merchandising standards. * Follow all Company merchandising guidelines and plan-o-grams. * Make sure all merchandise is accurately priced. * Process and return to stock all go-backs. * Carefully and correctly repack merchandise to be transferred back to the Distribution Center. * Break down cardboard boxes and place in baler. * Retrieve shopping carts from the parking lot. * Report any illegal activity by customers or employees to Store Management. * Follow all Company safety procedures. * Work independently with minimal direction and follow the daily to-do list. * Clean up spills, floors, shelves, displays, bathrooms, etc. * Perform additional duties as assigned by Management or Supervisors. Skills and Requirements To be a fit for the role of Store Associate, you will need: * To be a self-starter with the ability to work independently, show initiative, and excel in a team environment. * Prior retail or grocery experience is considered a plus, but is not required. * A positive attitude and the ability to interact in an effective and friendly manner with customers and associates. * The ability to comprehend instructions, both verbal and written. * Proven ability to multi-task and meet shift goals and expectations. * The ability to regularly lift one to five pounds, and lift up to 50 pounds as you unload trucks or move large boxes of inventory. * The ability to constantly stand, bend and reach with a moderate amount of manual dexterity. * The ability to learn to use a baler and pallet jack. Store Associates often work early mornings before the store opens, or late evenings (up until midnight) after the store closes in order to stock merchandise, setup displays, and clean floors, shelves, bathrooms, etc. You should have some flexibility in your work schedule, including the ability to work a weekend day, though we will try to work around your school and other responsibilities. Most positions begin part-time at 24 hours per week. 99 Cents Only Stores, LLC operates nearly 400 stores in California, Texas, Arizona, and Nevada, and employs over 16,000 individuals proudly serving their communities! 99 Cents Only Stores, LLC is an Equal Opportunity Employer. 99 Cents Only San Dimas CA

Part Time Customer Service Representative Bilingual - Spanish - San Dimas

Expired Job

Southern California Gas Company