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Part Time Customer Service Representative Bilingual - Spanish - San Dimas

Expired Job

Southern California Gas Company San Dimas , CA 91773

Posted 2 months ago

Overview Provide one-stop telephone contact for customer service requests, collections and credit extensions, billing inquiries, appliance adjustments, and service trouble.

Essential Duties and Responsibilities

  • Performs duties within Company guidelines and established safety procedures.

  • Communicates with customers by telephone.

  • Initiates field orders (by computer or manually); Originates trace orders, verifies orders, etc.

  • Uses computer to access data, inputs customer information, and issues orders; Establishes credit or determines if deposit is required.

  • Handles complex credit and billing inquiries (i.e., high-bill investigations, customer credit status, past-due payment arrangements, closing bills, and returned checks).

  • Explains rate schedules; discusses baseline allowances, service policies and operational features of appliances.

  • Schedules turn on and close orders/appliance adjustments/high-bill investigations.

  • Coordinates emergency leak order responses.

  • Prepares forms to correct customer information for billing records.

  • Advises customers on energy conservation measures and products

  • Performs clerical and accounting functions pertaining to customer order, adjustments, corrections, investigations, and data for customer correspondence.

  • Works completed field orders and prepares necessary billing records forms.

  • Prepares customer correspondence; Files customer applications.

  • Performs various other equivalent and lower-grade functions. Contacts

  • Constant contact with customers to provide information and assist with problem resolution. Regular contact with co-workers or supervisor to resolve customer problems and provide information.

Minimum Qualifications

  • Previous customer contact experience

  • Must be fluent in both English and Spanish languages

  • Ability to operate a computer and peripheral equipment

  • Demonstrate ability by passing a pre-qualification examination. Must also pass a Clerical Test Battery (Customer Contact) and a customer service inventory test.

  • Qualify through a panel interview

  • Pass a drug test if moving from a non-safety sensitive job. All incumbents are subject to participation in the Company's random drug testing program.

  • Pass a security background check

  • Successfully complete formal Customer Service Representative training

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Part Time Customer Service Representative Bilingual - Spanish - San Dimas

Expired Job

Southern California Gas Company