Part Time Customer Service Associate (18 Hrs/ Wk)

Investors Bancorp, Inc. Staten Island , NY 10301

Posted 4 weeks ago

POSITION OBJECTIVE

RESPONSIBILITIES

  • Processes customer transactions according to the Bank's policies and procedures.

  • Ensure regulatory requirements, such as Anti Money Laundering and Bank Secrecy Act are adhered to.

  • Build customer loyalty through courteous, professional service according to the Banks' established Sales and Service Standards.

  • Maintain knowledge of all Bank products and services to effectively promote the Bank to customers

  • Profile customers and open new accounts, as needed.

  • Identify customer needs and make appropriate referral of products and services while executing a smooth transition of customer to platform personnel or open

  • Consistently utilize 360 View CRM to log and manage the customer complaint process, customer inquiry process and referral leads to and from other business units throughout the Bank

  • Completes daily proof, investigates, resolves and reports out of balance conditions to supervisor.

  • Services and proves the ATM.

  • Assists with vault and shipment control as needed.

  • Prepares CTR form on appropriate transactions.

  • Updates bank check and money order issued logs and maintains inventory.

  • Scans checks and maintains daily capture log.

  • Trains and supports new tellers.

  • Demonstrate ISB Core Values in all actions

  • Performs other duties as may be assigned.

#LI-DNP


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Part Time Customer Service Associate (18 Hrs/ Wk)

Investors Bancorp, Inc.