Part Time CSR Dispatcher/ Call Taker/ Bookkeeper

Plumbing Careers at Benjamin Franklin Plumbing

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

This position takes calls from potential customers, and dispatches service calls to ensure maximum scheduling efficiency without compromising client satisfaction. We are looking for someone who is willing to work part-time, Monday through Thursday from 12pm-5pm. There is potential for this to turn into a full time position, if the employee wishes, and if they demonstrate competency.

JOB DUTIES

• Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue

• Makes every effort to compress call scheduling to effectively maximize productivity and revenue

• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window

• Re-schedules appointment times at client's convenience as necessary

• Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the "Right" Plumber is sent to the "Right" appointment

• Shares responsibility to ensure that all Plumbers arrive at their designated appointments on time

• Debriefs with Plumbers upon completion of jobs to identify any outstanding client satisfaction issues

• Enters equipment type and age information for systems into SuccessWare

• Helps with bookkeeping duties when necessary

MINIMUM REQUIREMENTS

• High school diploma or equivalent required

• Must have good computer software skills

• Prior customer service experience preferred

• Financial Literacy preferred