Part Time Contact Center Representative - Pharmacy

Mailmyprescriptions Boca Raton , FL 33427

Posted 7 months ago

About us: is the fastest growing online pharmacy in the United States, located in Boca Raton, Florida. Our mission is to reduce the cost of prescription drugs. We are reimagining how pharmacy should be by providing our customers with great savings, fanatical customer service, convenient technology, and an awesome team. Our pharmacy is ranked #1 overall in customer satisfaction by TrustPilot and ConsumerAffairs because we have a team of rock stars that do all the work for our customers, including coordinating their prescriptions and providing discrete helpful care. New team members learn how we do all of this through a thought-out training regime before they get in the trenches. But once they do, they join a great team and become the voice of our brand. Do you have what it takes to be part of the #1 team?

About your role:

The primary function of the Customer Service Representative is assisting customers by explaining how our service works, price quoting and taking new orders. No Pharmacy Experience Required! You will be taught how to use your skills to help Americans save money on their prescriptions through our training program.

Roles & Responsibilities

  • Responsible for all customer inquiries, including escalating unresolved issues to proper departments/supervisors (ex: package tracking, product inquires, billing issues, etc.)
  • Properly convey messaging to appropriate associates or management by email, phone and chat
  • Ensure that outstanding customer service is seamless throughout all communication while creating a high level of customer service
  • Become familiar with products and properly relay information to customers.
  • Build rapport and confidence with a loyal client base
  • Process prescription requests; inputting patient demographic information and prescriptions in applicable systems as required
  • Serve as the primary point of contact for customers to ensure the completion of pharmacy orders in a timely and accurate manner
  • Ability to maintain call center metrics with a goal of first contact resolution
  • Follow all policies and procedures to ensure compliance with all applicable state and federal regulations
  • Protect customer information in accordance with state and federal laws including HIPAA law.
  • Other duties as assigned


Preferred Qualifications

  • Bilingual (English/Spanish) skills a plus

Physical Requirements

  • Ability to sit for >8 hours a day


  • Must have availability between 8am to 9pm including Weekends. Additional shifts may be added based on business needs


  • Vacation Time
  • Employer contribution for health insurance
  • Vision, Dental and Life Insurance
  • 401(k) Plan
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Teller / Customer Service Representative Part Time

New York Community Bancorp, Inc.

Posted 3 days ago

VIEW JOBS 2/21/2020 12:00:00 AM 2020-05-21T00:00 Description JOB SUMMARY A Financial Services Associate is responsible for providing customers with high quality, prompt, and professional financial services. As a single point of contact, performs a variety of customer banking transactions and provides quality service to existing and new clients in accordance with the rules, regulations, and guidelines of the Bank. Participates in the development of client relationships by cross-selling banking products and services as appropriate. ESSENTIAL FUNCTIONS Processes all customer related financial transactions in accordance with the rules, regulations, and guidelines of the Bank. Opens new accounts that include but are not limited to savings, checking, certificates and IRAs according to customer needs. Accurately prepares all required documents for completing the transaction. Answers inquiries and provides information to customers in person, by telephone and by mail on various accounts and other bank services. Assists customers with routine issues and refers to management staff if necessary. Assists in the achievement of branch sales goals by developing, setting and achieving personal sales and referral goals. Proactively solicits and promotes new business by actively selling Bank products, conducting sales activities and referring business to other units of the Bank. Develops new and expands existing client relationships by identifying current and potential client needs and by cross-selling Bank products, participating in business development and CRA related activities. Processes various customer transactions including but not limited to cash, check and ATM deposits, withdrawals, check cashing, account closeouts, loan payments; issues bank checks, and U.S. Savings Bonds redemption. Balances cash drawer and prepares daily proof/settlement. Services customer accounts, executes changes of address, ATM claims, and all other account servicing requests. Opens vault and verifies cash shipments in conjunction with leadership team member. Assists with ATM settlement. Provide an exceptional customer experience by utilizing Bank service standards. Performs special projects, and additional duties and responsibilities as required. Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures. EDUCATION AND EXPERIENCE High school diploma or equivalent. Retail sales, customer service, cash handling experience preferred OR minimum of one year of experience in a process-driven role handling credit or financial transactions such as; billing analyst at a medical facility, auto dealership, insurance practice or other comparable experience. KNOWLEDGE, SKILLS AND ABILITIES Computer literate with general proficiency in an application such as; billing, invoicing, cash management or other workflow application. Customer service focused. Detail oriented. Demonstrated multitasking skills. Strong communication skills. Critical thinking skills. Ability to work well in a team environment. ABOUT NEW YORK COMMUNITY BANK. Based in Westbury, NY, New York Community Bank is a New York State-chartered savings bank serving customers throughout Metro New York, New Jersey, Ohio, Arizona and Florida. At September 30, 2018, the Company had assets of $51.2 billion, deposits of $30.3 billion, and stockholder's equity of $6.8 billion. New York Community Bank serves customers through over 250 branches featuring a divisional structure: Queens County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank, Roosevelt Savings Bank and Atlantic Bank in New York; Garden State Community Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and Arizona. With a longstanding reputation of strength, stability and service, NYCB is proud to be committed to the communities it serves. To learn more about the NYCB Family of Banks visit us at . Branch Out and help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals. Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family. NYCB is an equal opportunity employer that prohibits discrimination in hiring or terms and conditions of employment on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information or any other classification protected by the federal, state, and local laws and ordinances. This policy is applicable to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. When necessary, NYCB will reasonably accommodate employees and applicants with disabilities or with religious requirements necessitating accommodation. In addition, NYCB complies with all applicable laws which govern nondiscrimination in employment in every location in which NYCB does business. New York Community Bancorp, Inc. Boca Raton FL

Part Time Contact Center Representative - Pharmacy