Part Time Concierge

Concierge, part time (approximately 10 hours per week)

Typical scheduling includes one weekday shift per week (4:30pm

• 8pm) and one weekend shift per week (either 8am

• 2pm or 2pm

• 8pm), plus holidays.

Compensation: $14/hour

• Covid-19 vaccine is strongly encouraged, however not required

Westminster Village creates living experiences that enhance the lives of seniors. You'll see this commitment in our people. They're talented, dedicated professionals who truly care about residents, with each conducting their work with quality, people, compassion, creativity, and integrity according to the values of Westminster Village. We strive to help every department succeed- strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for, and affiliated with the Village. Our mission is to be the preeminent community for living well. Check us out on our website: wvwl.org/careers.

The Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests and vendors. The concierge performs a variety of administrative duties as assigned, as well.

BEHAVIORS:

• Enjoys working with senior citizens.

• Handles all requests or inquiries to resolution in a calm and positive manner.

• Works well in an environment with frequent interruptions.

• Flexible and adapts easily to change.

• Prioritizes work and is able to complete several tasks as the same time.

QUALIFICATIONS:

• Experience working with the senior population a plus.

• High School Diploma or equivalent required.

• Experience handling a multi-line phone system and walk in customers.

• Able to make independent decisions when circumstances warrant such action and remain clam during emergency situations.

• Able to follow written and oral instructions

• General computer literacy and working knowledge of Microsoft programs

PHYSCIAL REQUIREMENTS:

• Must be able to move, stand, bend, and lift continually throughout the workday.

• Must be able to lift, push, pull or transfer a minimum of 50 pounds.

• Must be able to speak the English Language in an understandable manner.

• Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.

• Must be able to assist in the evacuation of residents.

HOSPITALITY FOCUS:

Westminster Village fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

• We greet residents, employees and guests warmly, by name and with a smile.

• We treat everyone with courteous respect.

• We strive to anticipate resident, employee and guest needs and act accordingly.

• We listen and respond enthusiastically in a timely manner.

• We hold ourselves and one another accountable.

• We embrace and value our differences.

• We make residents, employees and guests feel important.

• We ask "Is there anything else I can do for you?"

• We maintain high levels of professionalism, both in conduct and appearance, at all times.

• We pay attention to details.