Part Time Certified Diabetic Educator

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

Job Description

The Certified Diabetes Educator provides health care under physician supervision. Provides direct diabetes patient education and assists in developing diabetes patient education activities. Assists in the assessment of the program and its goals. Participates in all quality assurance activities; collects, and compiles data for the Diabetes Education Program as well as Medical Home and ACO initiatives. Participates in staff development activities and acts as a liaison with all nursing areas interacting with the program. Complies with WESTMED departmental policies and procedures and maintains good patient and interdisciplinary working relationships

ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES:

• Provides individualized diabetes self-management education/ training to individuals and groups according to the Scope of Practice, Standards of Practice, and Standards of Professional performance for Certified Diabetes Educator

• Provides direct diabetes patient education and assists in developing diabetes patient education activities.

• Responsible for utilizing professional skills and experience to educate patients with Type 2 Diabetes and healthcare professionals on the correct administration of an injectable prescription medicines.

• Acts as a liasion to WMG PCP's Hospitalists, Snifists and and other medical staff regarding newly diagnosed diabetic patients as well as chronic/complex patients to provide/coordinate the medically necessary and appropriate care for the patient.

• Develops patient care plans in collaboration with patient/caregiver/provider

• Able to lead and effectively manage individual and group education sessions

• Be responsible for any ADA or NCQA Recognized Program process.

• Collects DSME/T program participant assessment data, in a collaborative and ongoing manner.

• Collaboratively develops educational goals, learning objectives and a plan for educational content and teaching methods with DSME/T program participants.

• Provides educational interventions that utilize primarily interactive, collaborative, skill-based training methods and maximizes the use of interactive training methods.

• Evaluates effectiveness of educational services provided by measuring attainment of learning objectives.

• Conducts a follow-up assessment upon completion of DSME/T program services, using outcome measures.

• Documents assessment data, educational plan, educational services provided and evaluation results in each participant's educational records.

• Utilizes a team approach to provide services and collaborates and communicates with team members when needed.

• Identifies when a program participant's needs are outside the scope of the instructor's practice and expertise, plus arranges for additional services to meet needs.

• Acts as a liaison to provide ongoing support and education to the family/caregiver system to lessen enhance self -management and lessen disease anxiety and decrease negative outcomes

• Solves complex problems and/ or conducts moderately complex analyses impacting disease management, Medical Home and ACO diabetes composite and associated Metrics

• Develops care plans for complex cases in collaboration with patient/caregiver/provider.

• Works with minimal guidance, seeks guidance on only the most complex tasks.

• Translates concepts into practice.

• Provides explanations and information to others on difficult issues.

• Coaches, provides feedback, and guides others.

• Assesses the effectiveness and quality of services provided related to clinical, functional, and financial impact and outcomes

• Refers appropriately to and maximizes use of community services, support programs, internal/external resources available to patient including Embedded Case Management, Palliative Medicine, Behavioral Health, Diabetic Education, etc

• Educates and supports patients to assist them in the best decision making for their health and wellness.

• Act as a resource for others with less experience.

• Adheres to ethical, legal/regulatory and accreditation standards.

• Other duties as assigned.

GENERAL QUALIFICATION STANDARDS & JOB REQUIREMENTS:

Education/Certifications/Licenses:

• Registered Dietician or Registered Nurse, a Master's degree is preferred

• Minimum of two years clinical experience.

• This role requires a valid, NY and CT RN license

• CDE certification through the National Certification Board for Diabetes Educators.

• Bilingual preferred

Performance Standards for Specialty Knowledge, Skills & Abilities:

• Insulin pump experience preferred

• Additional experience in any of the following is desirable: chronic condition management of patients with asthma or hypertension; nutrition teaching, motivational interviewing, weight management

• Astute triage skills required.

• Transitional coaching experience a plus.

• Knowledge of Medicaid, Medicare, and government/CMS regulations preferred.

• Bilingual preferred.

• Must have computer skills and technical aptitude.

• Electronic Medical Record Experience Preferred.

• Customer service skills

• Work independently, self-motivated

• Ability to effectively communicate across all levels of the care team and organization

• Critical thinking

• Organizational skills

• Knowledge of regulatory standards and reimbursement policies appropriate to the position

• In-depth knowledge about current diabetes treatment management.

• Able to lead and effectively manage groups.

• Ability to develop a collaborative, therapeutic alliance with individuals.

KEY COMPETENCIES REQUIRED FOR EVERY POSITION

Customer / Patient Service:

Acknowledges patients/customers promptly in a warm, courteous manner; proactively offers to help and responds to requests for help; receives and answers patients/customers in a calm, reassuring manner; focuses attention on patients vs. personal business; answers phones, returns calls, and responds to in-person questions promptly; provides accurate information while demonstrating empathy; takes appropriate actions to ensure focus is quality patient care; treats patients, co-workers, physicians, practitioners, and colleagues as "customers", courteous at all times; adheres to all WMG customer service standards

HIPAA, Confidentiality and Infection Control Compliance:

Follows office procedures with regard to HIPAA documents and adheres to HIPAA privacy mandates; adheres to confidentiality policy; demonstrates infection control comliance relevant to job responsibilities: e.g. standard precautions Problem Solving and Judgment Demonstrates ability to determine best course of action for resolving issues based on presenting situation; able to assess and view situations from variety of perspectives; can dig deep to identify the real issues; solves problems and/or seeks appropriate guidance to solve problems; able to work independently and make

appropriate decisions in absence of "supervisor"

Communication:

Communicates effectively and clearly both verbally and in writing; conveys information and responds to all in a credible, professional, and clear manner; speaks respectfully to all; keeps others informed of relevant issues; shares information; Uses active listening skills; uses facial expressions, body language and tones of voice that convey positive messages; maintains calm in conflict situations, handling situations and people with tact and professionalism; writes accurate, understandable messages

Dependability:

Reliable when it comes to attendance and punctuality; if going to be late or absent, calls supervisor in advance; respects how others on team will be impacted by lateness or absentiism or schedule changes; present and accessible during scheduled hours

Team Work:

Pitches in when help is needed and offers assistance to other team members; builds and maintains constructive relationships; engages in behaviors that support working together as a team; able to see things from another's perspective; demonstrates work flexibility for good of WMG/team regarding locations, functions, and hours; demonstrates an awareness and sensitivity to cultural diversity

Professional Appearance:

Takes pride in professional demeanor and appearance; wears appropriate attire/uniform and name tags; takes pride in appearance and cleanliness of work area; keeps work area organized with necessary clinical and nonclinical materials

Willingness to Learn/Continuous Learning:

Demonstrates ability to learn new things in stated time-frame; demonstrates willingness and ability to adapt to new processes, policies and technology changes; keeps up-to-date with all required education, certification, licenses; assesses and identifies own learning needs

Pay Range $72,322 to $95,000

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.