The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Team Member's role is to create an exceptional in-store experience and provide excellent customer service by interacting and engaging with customers. The Team Member will also embody characteristics and perform duties of Brand Ambassador, Operational Excellence, Business Acumen, and Inspirational Leader.
BRAND AMBASSADOR AND CUSTOMER SERVICE
Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs
Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location
Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor
Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision
Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail
Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency
Required to enter and exit truck beds to remove freight
Unloads freight from the truck and sorts it according to company procedures
Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events
Proactively drives sales through product knowledge, suggestive selling, innovative merchandising and building strong customer relationships to the JOANN brand
Works to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management
Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management
Works with Store Management and other Team Members on projects in a friendly and professional manner
Assists with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service
Stand during an entire shift (other than normal break time).
Continuously walk around all areas of the store throughout shift.
Read written instructions, reports, and other information on paper and computer screens.
Orally communicate with customers and other team members on consistent basis throughout their shift.
Input data on computer keyboard and handheld units.
Use 2-way radios (hear incoming messages and provide verbal response).
Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
Lift, place, and arrange items on shelves and racks.
Bend down and reach above head.
Climb and descend ladder.
Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs on a constant basis, 10 lbs on a frequent basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts on an infrequent basis).
EDUCATION / EXPERIENCE
Education Minimum: High School Diploma, GED, or equivalent
Experience Minimum: 0-2 Years experience
Experience Preferred: 1+ years experience in a customer centric environment preferred
This position will be located at:
367 Russell St Ste A06 Hadley, MA 01035-9456
JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.