Part-Time Call Center Representative

Summary/Objective

The BDC Representative is responsible for making inbound and outbound calls and communicating with prospects and customers via text, email, or social media as assigned.

Essential Functions

• Training is 3-4 weeks long

• Training includes shadowing, mock calls, legal training, how to use computer systems, and how to schedule service appointments

• Respond to inbound appointment inquiries by phone, text message, and email

• Reschedules missed appointments

• Book appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications

• Assists with answering customer inquiries and problems by routing customers to the contact and or service department

• Calls take about 2-3 minutes (after training period)

• About 75 Inbound calls daily

• Understand the terminology of the automobile business and keep abreast of technology changes

• Understand the manufacturer's requirements and policies for assigned brands

• Follows all attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break, or departure from work for personal reasons

• Follows the Company Code of Business Ethics and Conduct

• Understands and follows all work rules and procedures and follows lawful directions from Supervisors

• Upholds the company's non-disclosure and confidentiality policies and agreements

• Maintains a professional appearance in accordance with company policy

• Attends pertinent training and stays current with the sales department concerns and sales techniques

• Attends company meetings as required

• Other duties as assigned