Part Time Branch Ambassador - Customer Service & Sales - Westbank

Capital One Marrero , LA 70072

Posted 1 month ago

Greater NO-Belle Promnde Br 26 (37026), United States of America, Marrero, Louisiana

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Part Time Branch Ambassador

  • Customer Service & Sales

  • Westbank

The Reimagined Branch Experience:

Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives-not the other way around.

As a Branch Ambassador, you'll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers' banking experience. You'll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We're not just looking to fill open positions-we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience.

Here's what we're looking for in you:

  • You're friendly and engaging and can connect with customers. Yep, you're a people person-whether you're helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer.

  • You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs. You'll get to pull in experts that can help guide your customers to their financial destination.

  • You're aware of the importance of being compliant when working at a bank. You'll ensure all, audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.

  • You'll support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs.

  • The overall retail customer experience is improved with fewer handoffs; every Ambassador is equally "the expert".

  • You're naturally curious and like to learn. We'll teach you what Capital One has to offer our customers in products, services and experiences to help guide them in the right direction toward their financial goals.

  • You're digitally savvy. You'll showcase what's possible in our physical space and how to easily navigate our mobile and online experience, using the branch's laptops and iPads. Take an active role in educating customers on other banking channels as well as other products and services.

  • Are you a team player? If so, you will have the opportunity to work with an energized team of banking professionals and help inspire your teammates as they inspire you.

  • You'll research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions.

  • You'll be able to travel between branches in assigned local area and support the market that you are assigned.

If you're nodding along and like what you're reading, let's talk.

Basic Qualifications:

  • High School Diploma, GED, or Equivalent Certification

  • At least 1 year of Retail, Sales or Customer Service experience

  • At least 6 months of cash handling experience

Preferred Qualifications:

  • Associate's degree
  • 2+ years of Retail, Sales, or Banking Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Associate

Walgreens

Posted 3 days ago

VIEW JOBS 3/26/2020 12:00:00 AM 2020-06-24T00:00 * Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. * Implements Company asset protection procedures to identify and minimize profit loss. * Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. * Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. * Has working knowledge of store systems and store equipment. * Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). * Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. * Complies with all company policies and procedures; maintains respectful relationships with coworkers. * Completes special assignments and other tasks as assigned. Training & Personal Development * Attends training and completes PPLs requested by Manager or assigned by corporate. Basic Qualifications * Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred Qualifications * Prefer six months of experience in a retail environment. * Prefer to have prior work experience with Walgreens. Walgreens Marrero LA

Part Time Branch Ambassador - Customer Service & Sales - Westbank

Capital One