Part-Time Box Office Representative

PLEASE NOTE THIS POSITION IS FOR THE UPCOMING SEASON OF 2024-25. WE WILL NOT START THE INTERVIEWING PROCESS UNTIL MID-AUGUST WITH AN ANTICIPATED START DATE OF MID-SEPTEMBER.

Have you ever thought about working in sports?

We are recruiting for part-time, game night staff for the Orlando Magic, Osceola Magic, and Orlando Solar Bears. Whether you are a college student, a teacher with a flexible schedule, someone looking to re-enter the workforce, or someone just looking for additional income, our part-time, event roles could be perfect for you.

What our Part-Time hiring process is like:

While every position is different, our part-time hiring process is typically a two-step process, sometimes more depending on the nature of the role. After you apply, your resume will be reviewed by our hiring manager for that particular role.

After interviews have been conducted, candidates whom the hiring manager selected will be contacted by our Talent Acquisition team. Candidates who are not selected to move forward will be contacted via email. We would love to call 100% of the candidates, however we typically interview well over 250 candidates during this part-time hiring week, and we want to give every candidate the decision as soon as possible.

A quick summary about the Part-Time Box Office Representative role:

The Representative will provide legendary customer service to all patrons of Kia Center and Camping World Stadium by performing individual ticket sales and accounting duties for the Kia Center Box Office.

What the position will be responsible for:

• Sell tickets in person at box office window.

• Determine and collect appropriate fees and issue tickets.

• Process and verify credit card purchases.

• Assist with preparation of sales reports as assigned.

• Compile data and other reports as needed.

• Perform filing and other general clerical duties.

• Provide customer service to patrons with ticketing issues, including lost, stolen, or damaged tickets.

• Monitor, process, and mail advance ticket orders for single and multi-date events.

• Answer box office telephone and respond to customer questions regarding events, ticket operations, and assist patrons in finding seat locations on seating diagrams.

• Well-versed on all Kia Center offerings; Premium amenities, suites, loges, clubs, restaurants, hospitality areas, etc.

• Operate Ticketmaster ticketing system programs including TM Host & FanUser.

• Stay current on events scheduled for Kia Center and Camping World Stadium.

• Provide general information to the public.

• All other duties as assigned.

What is required for the role:

• High school degree or GED required.

• One year of customer service, ticket sales, or clerical related work experience required.

• Experience working with large cash volume is required.

• Computerized ticketing experience; Ticketmaster and/or Archtics preferred.

• Fluent Spanish speaker desired, but not required.

If this opportunity is a job you're passionate about and it fits with your skills and experience, then we welcome you to take the next step and apply!

All offers of employment are contingent on successful completion of our pre-employment screenings, that will include a background check and may include a drug screen.

Please note that this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The Orlando Magic are not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at the Orlando Magic via-email, the internet or in any form and/or method without a valid written Statement of Work in place for this position from Orlando Magic HR/Recruitment will be deemed the sole property of the Orlando Magic. No fee will be paid in the event the candidate is hired by the Orlando Magic as a result of the referral or through other means.

The Orlando Magic is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you'd like more information about your EEO rights as an applicant under the law, please visit http://www1.eeoc.gov/employers/poster.cfm