Part Time Bank Teller At Owen-Silver Pkwy, Fenton, MI

Comerica Fenton , MI 48430

Posted 6 days ago

Customer Service Representative

We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one. The Customer Service Representative (CSR) is responsible for contributing to the overall success of a Retail Banking Center by committing to banker-readiness, conducting marketing activities leading to revenue growth in loans, deposits and noninterest income, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives, while striving for excellence in execution in each of the mentioned areas. This position's work schedule involves occasional evenings and Saturdays and requires the lifting and movement of currency/coin packages weighing up to 25 pounds. Depending on location, this position could require extended periods of standing.

Position Competencies

Successful incumbents have composure, listening skills, a drive for results, time management, are customer focused, and have the ability to develop peer relationships.

Responsibilities

Marketing Activities:

  • Execute the proactive marketing activities for the attraction, retention and expansion of customers.

  • Complete assigned Daily Planning activities.

  • Actively engaged in Banker Readiness by developing an in-depth knowledge of consumer and small business products and services.

  • Provide for Customer Engagement by introducing customers to Comerica's product and services and addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.

  • Support Consumer and Business Development, work targeted leads as assigned, update customer information, and identify customer needs.

  • Actively participate in Marketing Activity meetings and offer creative ideas.

  • Provide transactional customer service, including but not limited to the following: accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions.

  • Provide remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.

  • Impact the revenue growth of the Banking Center.

  • Other duties as assigned.

Operational Risk:

  • Ensure compliance with applicable federal, state and local laws and regulations, and Comerica's policies and procedures.

  • Ensure compliance and completion of necessary compliance related training.

  • Adhere to all Banking Center Risk Assessment and Compliance standards.

  • Control losses by following policies and procedures.

  • Subject Matter expert for all Banking Center Operational Activities Tool (BOAT) assigned tasks to ensure proper completion of tasks.

  • Other duties as assigned.

Customer Experience:

  • Able to assess needs and add value to customers and prospects.

  • Introduce and refer customers to the Platform through routine interactions.

  • Perform routine customer requests.

  • Resolve basic customer complaints.

  • Maintain positive customer relationships.

  • Impact the customer experience following defined customer experience guidelines and other customer experience behaviors and feedback as needed.

  • Other duties as assigned.

Partnership:

  • Engage in activities that support Collaboration partnerships, partner engagement and relationships.

  • Impact the efforts that support Banking Center Collaboration.

  • Refer opportunities to the platform for further analysis in support of partner engagement.

  • Other duties as assigned.

Relocation

No relocation assistance is provided for this position.

Travel

Travel is not required of this position.

  • High School Diploma OR GED
  • 1 year of experience in Customer Service experience
  • 6 months Retail or Financial sales experience OR 2 years of U.S. Military service OR 1 year of college
  • 1 year of personal computer, system data entry or Internet search experience
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Financial Advisor Trainee Fenton 3JK Req 1804191

Raymond James

Posted 1 week ago

VIEW JOBS 4/12/2019 12:00:00 AM 2019-07-11T00:00 Description Job Summary: Through distance learning, apprenticeship and training at the firm's international headquarters, the Advisor Mastery Program (AMP) offers a comprehensive education for the next generation of Raymond James Financial Advisors. The program takes a holistic approach by incorporating training for technical and sales skills to fully position new Advisors for success. In conjunction with a Mentor, Branch Manager, and/or a team of Financial Advisors, the Financial Advisor Trainee will learn to build an individual practice. The Trainee will balance new client development, sales activities, investment management, customer service and compliance with personal and professional growth and development. The Trainee will also provide clients with sound financial advice and counsel consistent with the client's objectives, time horizon, and risk tolerance. In addition, the requirements of the AMP Program are designed to support long-term development, whether a candidate plans to be a stand-alone Advisor or join an existing team. Essential Duties and Responsibilities: Become trained and skilled to effectively and efficiently perform the Financial Advisor role: * If hired as a team candidate, the team will provide the specific goals and expectations. * Meets production targets that impact overall company revenue goals. * Develops a book of business consistent with AMP program goals for assets under management and required production. * Provides a high level of client service. * Manages the full scope of a client relationship by evaluating the client's financial needs, investment opportunities, current holdings and available investment capital. * Helps clients identify their investment objectives by effectively communicating portfolio losses when necessary, while preserving client loyalty. * Develops client pipeline by prospecting, networking, engaging in community initiatives, centers of influence and developing niches. * Recommends investment products, solutions, and services that are suitable for prospects and clients based on predetermined client needs, time horizons, risk profile, and preferences. * Seeks expertise of internal resources to identify investment opportunities and solutions for clients. * Opens, transfers, and closes customer accounts. * Maintains appropriate account records while monitoring the customer's portfolio. * Makes recommendations consistent with changes in economic and financial conditions as well as the client's needs and objectives, considering newly offered investments. * Obtains and verifies the customer's purchase and sale instructions, enters orders, and follows up on completion of transactions. * Completes required program training and assignments, obtains mandatory industry licenses within prescribed timeframes, masters assessments and meets minimum performance and production standards. * Stays abreast of investment products, industry rules and regulations, and financial planning. * Performs other duties and responsibilities as assigned. Qualifications Knowledge, Skills, and Abilities: Knowledge of: * Economic and accounting principles and practices. * Financial markets, banking, and financial data analysis and reporting. * Basic principles and methods for showing, promoting, and selling products or services. * Firm's working structure, policies, mission, strategies, and compliance guidelines. Skill in: * Operating client relationship manager system and other required software applications to produce financial plans, correspondence, reports, electronic communication, spreadsheets, and databases. * Identifying the needs of customers through effective questioning and listening techniques. Ability to: * Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment to run an optimal practice. * Continuously learn investment products, industry rules and regulations, and financial planning. * Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels. * Keep all appropriate parties up-to-date on decisions, changes, and other relevant information, and articulate reasons behind decisions. * Establish and maintain effective working relationships with clients and colleagues. * Persevere, handle rejection and show resilience during the prospecting and networking process. * Network in the community and effectively market him or herself and Raymond James. * Demonstrate persistence in the face of obstacles. * Accept criticism and deal calmly and effectively in high stress situations. Educational/Previous Experience Requirements: * Bachelor's Degree (B.A.) from four-year college or university preferred with a minimum of three (3) years of relevant working experience, demonstrating achievement in sales (preferably intangible) or business environments. ~or~ * An equivalent combination of experience, education, and/or training as approved by Human Resources. Licenses/Certifications: * SIE required provided that an exemption or grandfathering cannot be applied. * Series 7 and Series 66 or the ability to obtain them within four (4) months from the start of the program. * Life, Health and Variable Annuity or the ability to obtain within six (6) months from the start of the program. Raymond James Fenton MI

Part Time Bank Teller At Owen-Silver Pkwy, Fenton, MI

Comerica