Part Time Associate Banker Valparaiso, Chesterton, Michigan City, IN (30 Hours)

JobID: 210456127

Category: Associate Bankers

JobSchedule: Part time

Posted Date: 2024-06-04T16:02:15+00:00

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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.

As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences. You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.

Job Responsibilities

• Engaging clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings.

• Helping clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address, accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements

• Educating clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs, whenever, wherever and however they want.

• Building relationships with clients by sharing product knowledge and solutions and introducing them to our licensed bankers when an additional opportunity is identified.

• Assisting clients and the branch team by helping with new account openings when needed.

• Performing branch operations which may include managing cash devices (e.g., cash vault, ATM, etc.) while adhering to all bank policies and procedures.

Required qualifications, capabilities and skills

• Minimum 6 months of customer service experience required

• High school diploma or GED equivalent required

Preferred qualifications, capabilities and skills

• Ability to make personal connections, engage customers, and remain courteous and professional in a team environment

• Cash handling experience preferred

• Professional, thorough, and organized with follow-up skills

• Strong desire and ability to influence, educate, and connect customers to technology

• Excellent interpersonal communication skills, as well as strong attention to detail and time management

• Ability to quickly and accurately learn products, services, and procedures