Part Time Associate Banker - Michigan - North Oakland/Macomb

Jpmorgan Chase & Co. Lake Orion , MI 48359

Posted 2 months ago

Part Time Associate Banker

  • Michigan

  • North Oakland/Macomb

Req #: 190099074_2

Location: Lake Orion, MI, US

Job Category: Branch Banking

Job Description:

At JP Morgan Chase, we have an obsession for taking care of our customers and employees, building lasting relationships and a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting edge financial technology, you'll be front and center representing our brand, and providing superior customer service to offer our customers the best solutions for their financial needs. Here at Chase, you'll have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.

If you are enthusiastic about providing great customer experiences and digitally curious, join our branch family. In addition to providing education and advice tailored to suit our customers financial needs, you'll be able to take ownership of your own career development through a variety of cross-training opportunities and company support.

Job Description:

As an Associate Banker at Chase, you will be at the forefront of delivering an exceptional customer experience by fostering long-lasting, meaningful relationships. You will help customers with everyday transactions, build rapport and introduce them to our One Chase family. You will also teach clients how to use self-service options help them enroll in & use tools so they can bank how, when and where they want. The minimum hourly rate for this job is $15.00 per hour.

Responsibilities:

You'll contribute significantly to the success of the branch and helping customers by:

  • Engaging the client by welcoming them warmly with a pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Chase

  • Assisting customers and making clients feel appreciated

  • Helping customers learn how to complete their banking needs whenever, wherever and however they want with self-service options, including the Chase mobile app, Chase.com, and ATMs with expert knowledge in our self-service and digital platform

  • Exhibiting strong customer service skills, presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels

  • Proactively collaborating with others to help customers

  • Helping build relationships with customers by connecting them with team members who can help them address their financial needs

  • Ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements

  • Supporting customer with traditional banking needs and complex service transactions putting the customer's needs at the center of everything

  • Providing proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals

Desired Skills:

  • Ability to make personal connections, engage customers, and always be courteous and professional in a team environment

  • Strong desire and ability to influence, educate and connect customers to technology

  • Exudes confidence with clients when sharing product knowledge and solutions

  • Excellent interpersonal communication skills, as well as strong attention to detail and time management

  • Professional, thorough and organized with strong follow-up skills

  • Active listening skills to ensure the best way forward is identified for each customer

  • Ability to learn products, services and procedures quickly and accurately; delivers solutions that make our One Chase products work together

  • Minimum 6 months of customer service experience

  • High school diploma or GED equivalent required

  • To be considered for this role, you may be required to complete a video interview powered by HireVue

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Part Time Sales Associate

La-Z-Boy, Inc.

Posted 1 week ago

VIEW JOBS 11/30/2019 12:00:00 AM 2020-02-28T00:00 Do you want to Build Something Amazing? * Are you a mover and shaker? * Dreamer and doer? * Do you have a passion for customer service and thrive working with a creative and energetic team? La-Z-Boy will be opening our newest location in Auburn Hills in Spring of 2020. We will be conducting interviews for Sales Associate positions in early 2020. If so, La-Z-Boy has the perfect home for you. With an emphasis on self-motivated and energetic employees with a commitment to excellence, our people are what drives us forward. The amazing individuals La-Z-Boy hires helps us to remain a prevalent household name while also reinventing the furniture industry, one recliner, living room, or home at a time. La-Z-Boy is looking for creative, enthusiastic individuals with a customer-first mindset to be on the forefront of the customer experience. Our retail stores aren't focused on hectic checkouts or keeping hundreds of products on the shelves. Our goal is to provide customers with a memorable, unique, and personalized experience that they won't find anywhere else. Working at La-Z-Boy means taking part in an ever-changing organization that values developing employees' skills, and means finding a home where you can grow both personally and professionally. Additionally, La-Z-Boy's new compensation plan allows you to strive to fit your potential, increasing earnings of employees, which averages from $16 to upwards of $20 per hour! The only limit to your ability to earn more is your ability to close sales, with no cap on commissions earned. Taking pride in our work with the communities we serve is also of utmost importance to La-Z-Boy. Company culture extends past corporate offices and encourages all employees to get involved in volunteerism, sustainability efforts, and participating in La-Z-Boy-sponsored charity events. Ultimately, La-Z-Boy is looking for individuals who are excited about making houses into homes. BASIC FUNCTION: Responsible for creating sales utilizing exceptional customer service and knowledge of the La-Z-Boy selling process, products and services. Strive to create long-term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La-Z-Boy Designer. Sr. Design Associate: In addition, assist the Designer in designing and creating comfortable and functional environments that represent a client's lifestyle, taste and budget. KEY RESPONSIBILITIES; Drives Sales * Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy * Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales * Assist the Designer to achieve established Design program sales goals * Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers. * Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers * Maximize store promotions, marketing initiatives, and grassroots programs * Maintain strong knowledge of features and benefits of existing and new product line * Meet or exceed established goals as set by management Design Program * Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service. * Execute and champion the Design process per company guidelines * Responsible to support design related functions in the store Customer Focus * Provide the highest level of customer service to all current and future customers * Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process * Effectively use Podium to ensure customer satisfaction and future follow-up * Make sound business decisions to deliver customer satisfaction and promote team environment * Provide store support to incoming phone calls and emails * Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience * Escalate unresolved issues to Store Manager, if not available then Sales Manager or Designer People * Maintain a positive working relationship with all store associates Operational Excellence * Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness * Adhere to general store operational procedures and guidelines * Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries * Responsible to accurately complete the daily On-Point system log * Show a sense of urgency, enthusiasm and excitement with the store team and customers * Maintain adequate knowledge of company standards, product knowledge and internal processes and systems * Consistently schedule deliveries with customers * Other duties as assigned MINIMUM JOB REQUIREMENTS: * Previous selling experience and ability to close a sale strongly preferred * Excellent communication, customer service skills, and organizational skills * Strong interpersonal skills to effectively communicate, build rapport, and positively influence * Demonstrated persuasion and negotiation skills * Ability to effectively manage time and conflicting priorities * Ability to effectively and productively with others as a team * Ability to work the schedule and hours dictated by business needs * Ability to work evenings, weekends and holidays as required * Initiative to meet assigned goals, missions and objectives and motivated to achieve more * Strong attention to detail * Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint Internal Candidates Interested in Senior Role: * Platinum Certified SUPERVISORY RESPONSIBILITIES: None La-Z-Boy, Inc. Lake Orion MI

Part Time Associate Banker - Michigan - North Oakland/Macomb

Jpmorgan Chase & Co.