Part-Time (25 Hours) Associate Banker - Main Mall - Poughkeepsie, NY

Jpmorgan Chase & Co. Poughkeepsie , NY 12603

Posted 3 days ago

At JPMorgan Chase, we have an obsession for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and having a strong commitment to diversity and inclusion. Using the latest banking solutions, combined with cutting edge financial technology and the most welcoming and friendly service, you'll be front and center representing our brand and culture. Here at Chase, you'll have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.

If you are enthusiastic about providing great customer experiences and digitally curious, join our branch family. In addition to providing education and advice tailored to suit our customers financial needs, you'll be able to take ownership of your own career development through a variety of cross-training opportunities and company support.

Job Description

As an Associate Banker at Chase, you will be at the forefront of delivering an exceptional customer experience by fostering long-lasting, meaningful relationships. You will help customers with everyday transactions, build rapport and introduce them to our One Chase family. You will also teach clients how to use self-service options - help them enroll in & use tools so they can bank how, when and where they want.

Responsibilities

You'll contribute significantly to the success of the branch and helping customers by:

  • Engaging the client by welcoming them warmly with a pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Chase

  • Assisting customers and making clients feel appreciated

  • Helping customers learn how to complete their banking needs whenever, wherever and however they want with self-service options, including the Chase mobile app, Chase.com, and ATMs with expert knowledge in our self-service and digital platform

  • Exhibiting strong customer service skills, presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels

  • Proactively collaborating with others to help customers

  • Helping build relationships with customers by connecting them with team members who can help them address their financial needs

  • Ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements

  • Supporting customer with traditional banking needs and complex service transactions putting the customer's needs at the center of everything

  • Providing proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals

Desired Skills

  • Ability to make personal connections, engage customers, and always be courteous and professional in a team environment

  • Strong desire and ability to influence, educate and connect customers to technology

  • Exudes confidence with clients when sharing product knowledge and solutions

  • Excellent interpersonal communication skills, as well as strong attention to detail and time management

  • Professional, thorough and organized with strong follow-up skills

  • Active listening skills to ensure the best way forward is identified for each customer

  • Ability to learn products, services and procedures quickly and accurately; delivers solutions that make our One Chase products work together

  • Minimum 6 months of customer service experience, i.e. teller experience

  • High school diploma or GED equivalent required

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Full Time Float Teller Poughkeepsie

Keybank National Association

Posted 1 week ago

VIEW JOBS 2/24/2021 12:00:00 AM 2021-05-25T00:00 Job Description ABOUT THE JOB (JOB BRIEF): At Key, we have the opportunity to bring ease value and expertise to our clients by helping them have confidence and the peace of mind to dream big. As a Teller, you will report to the Branch Manager or to the Experience Leader (Teller Float) and are the initial contact for clients. The Teller is a critical position within the branch and an important member of the branch team. The Teller provides excellent client service by welcoming new and existing clients of the Bank and assisting them with account transactions and servicing needs. In addition, he/she acts as a resource in identifying and resolving client servicing issues. Tellers, through their conversations with the clients, listen to uncover financial needs and transitions clients to a banker to further assist. ESSENTIAL JOB FUNCTIONS: The role of the Teller is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions, all of which align to the Branch Playbook. Tellers and all Branch team members are expected to act professionally at all times, conduct business ethically avoid conflicts of interest and act in the best interest our clients and Key. Duties assigned include: Primary Teller Functions * Accept and accurately process all financial service transactions * Maintain responsibility for cash drawer and follow proper balancing procedures * Act as a resource to identify and resolve client servicing issues * Listen for clues for Financial Wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker Build Client Rapport * Provide excellent client service to all KeyBank clients * Where problem resolution is required, take thorough information from the client and get back to them in a timely manner * Ensure a confident tone that reassures the client we will follow up with resolution * Greet and welcome every client as they enter the branch; acknowledge by name, if known * Assist clients in achieving their financial goals and objectives through the use of Financial Wellness tools * Participate in client appreciation events * Address client issues or concerns; engage branch management when needed to provide full solutions for clients * Help create and establish a business relationship between the Banker and the client * Coordinate time between Banker and client for business meetings as necessary * Engage the Lead Teller and or Banker when faced with complex client account issues * Answer the phone within the Branch professionally, promptly, and pleasantly * Participate in post/debrief meetings with the branch team involving clients from the day to better understand specific client needs Risk Management * Ensure compliance with security and audit procedures * Adhere to all applicable policies and procedures Additional Responsibilities * Participate in morning huddles and end of day debriefs * Understand goals and objectives for the branch * Review and maintain knowledge of product guides, fees and policies to stay current on offerings * Provide answers and assistance for client questions/concerns, utilizing resources within the branch Key's application process for Teller position(s) require that you complete our Skill Match Survey. The Skill Match Survey can be taken via computer or mobile device and will take 20-30 minutes to complete. After completing the application, you will be prompted to take the Skill Match Survey. REQUIRED QUALIFICATIONS: Teller * High School Diploma, GED or equivalent business experience * 6 months experience in a client service facing role * Prefer cash handling experience * Excellent communication and interpersonal skills * General understanding of PC with Windows based applications and calculator * Ability to work branch hours to include weekends and occasional evenings * Physical Requirements: Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs. Float Teller * In addition to all Teller requirements, the Float Teller must have the ability to work at multiple branch locations * Must have access to reliable transportation to facilitate working in multiple branches * Must have schedule flexibility FLSA STATUS:Non-Exempt KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 45786BR Keybank National Association Poughkeepsie NY

Part-Time (25 Hours) Associate Banker - Main Mall - Poughkeepsie, NY

Jpmorgan Chase & Co.