Parking Supervisor

Job Summary

Who We Are

The City of Beverly Hills has a long-standing reputation for providing superior customer service to residents, businesses, and visitors. This characteristic, combined with outstanding staff in all departments, has been a hallmark of success for this high performance organization. The municipal government (approximately 1,080 full-time and part-time employees) provides the highest quality safety services, recreational, municipal services, and physical environment.

What We Do

The Public Works Department provides a variety of services related to the development, construction, inspection, improvement, and maintenance of the City's infrastructure. This infrastructure includes traffic lights, sidewalks, streetlights, and roadways. In addition, Public Works runs the following enterprise operations: Water, Solid Waste, Wastewater, Stormwater, and Parking Operations.

The Parking Operations Division manages and operates the 19 City-owned parking facilities. Parking Facility Administration is responsible for the general management of parking operations including monthly parking, attendant-assisted parking, daily parking vouchers, various private and public special events, and daily parking for the general public.

What We're Looking For

The City of Beverly Hills is seeking qualified candidates for two Parking Supervisor positions. The incumbents will supervise senior parking attendants and part-time attendants, and oversee and participate in the day-to-day operations of City-owned parking facilities. Previous experience working in parking or with parking software is highly desirable, but not required.

Detailed Job Description

Parking Supervisor Job Description

Selection Process

All applicants must submit clear, concise and complete information regarding their qualifications for the position, including detailed responses to all supplemental questions. Resumes will not be accepted in lieu of the application or supplemental application materials.

The selection process may consist of any of the following components:

• Supplemental Questionnaire

• Performance Examination/Writing Project

• Oral Examination

All applicants will be notified of their status approximately 2 - 3 weeks after the close of the recruitment. The eligibility list established for this recruitment may also be used to fill lower-level positions.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. Having a conviction history does not automatically preclude you from a job with the City. If you are selected as a finalist, you will be contacted to schedule a fingerprinting appointment.

Conclusion

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City of Beverly Hills.

Disaster Service Workers: All City of Beverly Hills employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Major Duties

• Under the direction of the Parking Operations Manager, trains, schedules, and monitors Senior Parking Attendants and parking attendant staff.

• Reviews all parking facilities for safety and operational efficiency.

• Oversees collection of money from parking facilities, cash counting through deposits. Verifies daily audit procedures.

• Trains Senior Parking Attendants and attendant staff on expected high level of public relations.

• Resolves customer concerns and complaints.

• Provides information to the public.

• Represents the City in meetings with outside agencies and acts as liaison with other City departments as assigned by the Parking Operations Manager.

• Responds to discrepancies involving part-time parking attendants and customers such as customers not wanting to pay, promise to pay lost tickets, deactivated monthly parking cards, etc.

• Assists and makes recommendations in the preparation and administration of the Parking Operations Division annual budget program.

• Represents the City in meetings with outside agencies and acts as liaison with other City departments.

• Inspects and maintains all parking operations equipment at all facilities and coordinates replacements or repairs as appropriate.

• Monitors and participates in the regular inspection and maintenance of all parking access control equipment and reports any damage and/or malfunctioning components.

• Patrols all facilities.

• Continuously reviews parking operation revenue control integrity.

• Maintains daily log for significant events.

• Oversees the day-to-day operation of the contractors and making sure they meet the terms of the contract and follow-up that City departments complete service requests that are submitted.

• Ensures that statistical records are maintained current and interpret and analyze data for presentation to Parking Operations Manager.

• Prepares and maintains payroll records for parking operations division.

• Performs basic cashiering transactions.

• Performs general accounting and office responsibilities.

• Reports any unusual changes in revenue or operational trends to the Parking Operations Manager.

• Performs on-site audits of cashier.

• Reviews facility and cashier reports for content, accuracy, and reconciliation.

• Assists Parking Operations Manager with the scheduling of special event staffing and preparation of operational plan.

• Supervises operations and maintains Parking Validation Program.

• Performs general data entry.

• Reads, reviews, and sends electronic mail (e-mail) messages.

• Performs related duties as assigned.

Minimum Qualifications

• High School diploma or equivalent and four years' experience as a supervisor.

• Possession of a valid California driver's license.

Knowledge, Skills & Abilities

• Working knowledge of revenue control equipment.

• Working knowledge of statistical analysis such as trends, growth projections, and income distribution.

• Working knowledge of computer and basic programs such as Windows, Word and Excel or equivalent.

• Knowledge of supervisory practices.

• Knowledge of English language.

• Excellent public relations skills.

• Ability to communicate both orally and in writing.

• Ability to apply management principles such as organization, teamwork, public relations, progressive disciplinary action, time management, motivation, formal training of staff, and efficient scheduling of manpower and projects.

• Ability to establish and maintain effective working relationships with co-workers and the general public.

• Ability to present a well-groomed and professional appearance at all times.

• Ability to effectively manage supervisory and attendant staff.

• Skill in mechanical maintenance and be able to operate a motor vehicle, power drill, screwdriver, hammer, pliers, saw, wrench, calculator, and other miscellaneous tools and equipment.