Parking Services Division Director

Position Title:

Parking Services Division Director

Job Description:

Incumbent manages, plans, develops, and administers services and programs related to parking enforcement, crossing guard services, and impounding of vehicles. Assigns and directs work of staff, regularly reviews program activities and performance. Monitors and ensures assigned programs are meeting goals and objectives of the City.

This is an appointed, at-will position without tenure and exempt from the career service system.

Position will be open until filled, initial review of applications will occur on 7/2/2024.

About the Position:

Salt Lake City is seeking an intentional leader to manage the City's parking enforcement, crossing guard, and parking long-term mitigation programs. These programs make up the Compliance Division, and you would be the Director of the Division. While supporting the staff and programs you would also coordinate extensively with other City partners outside of the Division. As part of the leadership team for the Department Public Services, it is expected you would foster an environment of collaboration and innovation, specifically leading out on parking education and enforcement best practices.

About the Team:

The team consists of 33 full time staff as well as over 75 part time crossing guards. Parking staff enforce all parking ordinances in the right of way in Salt Lake City as well as managing the contracted towing and impound services. Additionally, the team manages the Library Parking Garage. The crossing guard program supports over 55 crossings at over 25 schools and is supported by a program coordinator. The long-term mitigation team focuses on vehicles not in compliance with the City's streets for storage ordinance.

Learn more about Compliance here!

Position Salary Range:

$92,185.00 - $125,894.00 annually based on qualifications and experience.

This position is eligible for full city benefits, including:

• Health Insurance (95% of premium paid by city)

• Dental, Vision and Life Insurance

• Paid vacation and personal leave

• Six weeks of paid parental leave from day 1 of employment

• Retirement contributions toward a pension plan and/or 401(k)

• A robust Employee Assistance Plan (EAP)

• Up to $4,000 tuition reimbursement annually

• Discounted supplemental benefits like pet insurance and legal services

Key Responsibilities:

• Manages compliance operations and recommends changes to the City programs including changes in City Code, parking enforcement policies and procedures, impounding vehicles, road markings, pay stations, crossing areas and school zones.  Recommends policies and procedures for the handling of parking tickets by the hearing officers.

• Proactively designs, implements, and monitors assigned programs including management and oversight of best management practices, performance measures, personnel, equipment maintenance, etc.

• Regularly reviews and recommends and initiates process improvements actions that ensure parking enforcement, impounding of vehicles and crossing guard services are delivering cost-saving measures, and efficiencies, necessary to enhance operations and meet City and program goals and objectives.

• Analyzes and formulates program policies, goals and objectives to improve efficiency and effectiveness. Creates strategic plans to support the policies, goals and objectives of the program.

• Regularly reviews program operations and incorporates sustainable and environmentally sound practices, programs and procedures, including, but not limited to, bike/walking patrol operations, vehicle efficiency and material reduction or reuse.

• Responsible for hiring program personnel and providing needed coaching and appropriate discipline. Ensures employee productivity and effective use of resources by coaching, mentoring, and training supervisory staff. Evaluates and documents performance of supervisors and office staff.

• Responsible for the program budget. Manages the work effort and strategies to ensure revenue goals are met. Directs the preparation and adjustments to the annual budget document. Monitors   and manages department-related budget, resources and financial transactions. Ensures appropriate processes, procedures, and policies are in place and followed for all financial transactions.

• Presents the program's policies and positions in meetings, negotiations, and communications with the public, citizen and industry groups, mayor and city council members, other government agencies, the media and other public forums within assigned areas of authority.

• Responsible for enforcing City Code, making recommendations for code revisions and developing and implementing policies and procedures.

• Negotiates and administers contracts for the computerized parking citation program, pay stations, and various other vendor agreements with public and private entities.

• Oversee, plan and direct regular meetings with other city entities involved with the implementation and oversight of city parking operations.

• Performs other duties as assigned.

Minimum Qualifications:

• Bachelor's degree in Public Administration, Business Management or closely related degree, plus six (6) years progressively responsible experience managing public programs including a minimum four (4) years in a supervisory capacity. A combination of six (6) years of directly related program and/or management experience may be substituted for the required education.

• Ability to establish and maintain effective working relationships with elected officials, department heads, employees, and the public.

• Proficient in teamwork and communicating effectively with employees and stakeholder groups to achieve state goals.

• Proficient in computer applications such as MS office and experience in use of parking enforcement systems or other similar code compliance and work management system.

• Understanding of enforcement codes and City's parking enforcement codes or ability to quickly learn and apply City parking codes.

• Possession of a valid state driver's license or Utah driving privilege card.

Working Conditions:

• Light physical activity, generally comfortable working conditions. Occasional exposure to heat, cold, dust; occasional out-of-doors. Frequent driving of an automobile or light utility vehicle.

• Exposure to stress as a result of human behavior.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

POSITION TYPE

Full-Time

POSITION SALARY RANGE

$92,185.00 - $125,894.00

DEPARTMENT

Public Services

Full Time/Part Time:

Full time

Scheduled Hours:

40