Parking Services Dispatcher

Position Title Parking Services Dispatcher Position Number 993401 Position Status Full-Time Regular Work Hours

Monday

• Friday 3:00pm

• 11:00pm; some overtime may be available.

Location Wichita, KS - WSU Main Campus

Description

University Overview

Wichita State University has a long tradition of innovation and entrepreneurship that spurs the economy and serves the needs of the local community. This is the place where anything is possible. Where collaboration and innovative ideas shape the future, and entrepreneurship is in our bones. If you have the creativity, passion and insight to help us build a brighter future for our city, state and world-this is the place where you belong.

Position Specific Responsibilities

Does strong communication, multitasking, and customer service skills define your strengths? Well, we may have the perfect opportunity for you. Our Parking Services Dispatcher will be responsible for transmitting and receiving communication regarding law enforcement and public safety. You will monitor, document, and report all activity received. Please note that this is a second shift position. If this sounds like an opportunity you are interested in, please apply below.

Summary of Responsibilities

Transmits and receives law enforcement and public safety staff communications in accordance with government regulations. Monitors, documents and reports all activities as required. Communicates information and services with general public.

Essential Functions

Answers incoming communications for all emergency and non-emergency calls, and maintains control of conversations prior to emergency response team arrival. Determines appropriate level of emergency response services based on available information and applicable laws and regulations. Communicates general law enforcement information, University policies, parking regulations, weather conditions, and public record releases.

Transmits or communicates information to appropriate emergency staff, agencies and communication systems utilizing appropriate terms and effective response techniques. Acts as emergency information and security backup according to required regulations.

Maintains accurate law enforcement records, incident documentation, and officer location and activity status in accordance with federal, state and local laws, regulations, and University policy.

Receives and responds to emergency communications during and after disaster incidents and other extreme conditions. Monitors and efficiently responds to security alarms and other emergency notifications. Receives and relays requests for emergency repairs and maintenance utilizing appropriate resources.

Processes law enforcement requests to check for warrants, driver status, previous convictions and criminal history.

Commitment

Wichita State University is the only urban-serving public university in Kansas and has the most diverse student body of all the Kansas state universities. Wichita State recruits, employs, trains, compensates, and promotes regardless of age, ancestry, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, political affiliation, pregnancy, race, religion, sex, sexual orientation, or status as a veteran. Wichita State University has a clear goal in this regard: to be a university that promotes inclusive excellence at every level of our organization. We pride ourselves on being the most innovative university in Kansas, delivering the best educational experience to our students with the distinction for opening pathways to real-life learning, applied research and career opportunities that make people want to stay in Kansas. Our campus provides an experience that promotes all forms of inclusive excellence; a place to learn, work, live and play.

Requirements

Minimum Education

High school diploma or equivalent by hire date

Preferred Education Minimum Experience

None

Preferred Experience Knowledge, Skills and Abilities

• Answers incoming communications for all parking related matters.

• Transmits or communicates information to appropriate non-emergency and emergency staff.

• Maintains accurate law enforcement records, incident documentation, and officer location and activity status in accordance with federal, state and local laws, regulations, and University policy.

• Processes parking enforcement requests to check for ePermits, parking permissions, etc.

• Processes law enforcement requests to check for warrants, driver status, previous convictions and criminal history.

Licenses, Certificates and Registrations

Kansas Criminal Justice Information System (KCJIS) and National Crime Information Center (NCIC) certifications within six (6) months of hire date

U.S. citizen

Sponsorship No, due to budget constraints, the University will not sponsor applicants for employment authorization for this position. User Export Compliance No export control requirement. Additional Information Special Instructions

Department Information

Department 108090-Parking System Revenue Fund

Salary Information

Pay Information Pay is $16.49/hr. with a .60 cent shift differential. Overtime Eligibility Yes Eligible for Shift Differential? Yes Benefits Eligible? Yes Benefit Information

Wichita State University and the State of Kansas offer a variety of benefit programs which are designed to enhance employment. Many of these benefits are available immediately and some with a wait period.

• Comprehensive health, dental, vision and supplemental coverage offerings

• Retirement plan with generous employer contributions

• Basic employer-paid life insurance and optional life insurance

• Employee and Dependent Tuition Assistance Program

• Generous time off accruals

• Full time 12-month employees typically accrue 22 vacation days and 12 days of sick leave per year in addition to 9 annual paid holidays designated by the State of Kansas.

• Additional holidays and/or a discretionary day can be granted by the governor each year.

• Part-time employee accruals are on a pro-rated basis.

• Paid Parental Leave

• State Shared Leave Program

• Employee Assistance Program

• Discounts on campus and throughout Wichita through ShockerStart

You can find more information on benefits in the New/Prospective Employee Benefits Guide.

Requisition Details

Requisition Details

Posting Date 06/25/2024 Closing Date Proposed Start Date 07/22/2024

Physical Demands

Physical Requirements

Physical Requirements

Ability to remain in a stationary position.

• Frequent 60-90%

Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators.

• Frequent 60-90%

Ability to communicate with others and accurately exchange information.

• Frequent 60-90%

Physical Weight Category Sedentary: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves remaining stationary most of the time.

Additional Physical Demands

Physical Demands Atypical Physical Job Requirements