Parking Services Coordinator

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

The UNC Chapel Hill Department of Transportation and Parking is an essential part of UNC Chapel Hill and is responsible for coordinating all traffic, parking and transportation services for UNC Chapel Hill's campus. The department strives to provide a high level of service to students, employees and visitors who work, live, and visit the University and UNC Health Care System.

Transportation & Parking (T&P), partners with stakeholders and customers to manage this key University infrastructure system effectively and efficiently balancing limited resources and the diverse needs of the campus community. The department manages 10 parking decks and 160 surface parking areas with approximately 23,000 parking spaces providing employee, student, patient/visitor, and event access to the UNC campus. The University and UNC HealthCare System rely on a multi-modal transportation system that is heavily dependent upon local and regional transportation to provide access to the campus and hospitals.

UNC partners with local and regional transit agencies to provide fare free at boarding local transit and subsidized regional transit opportunities for employees and students. T&P services and partners include Chapel Hill Transit, Triangle Transit Authority, Piedmont Area Rapid Transit, and Chatham Transit Network in addition to the UNC P2P Express and P2P On-Demand services. T&P also offers a UNC Commuter Alternative Program(CAP) that incentivizes commuting opportunities including off-campus park & ride with frequent transit, Zip Ride (car rental by the hour), Zim Ride (ride sharing service), and van pool subsidy and coordination. T&P plans, manages, and implements traffic, transit, and parking services on a daily basis and during major campus events such as large-scale athletic events, performing arts, Commencement, and VIP visits occurring at UNC.

Position Summary

A SIGN-ON BONUS OF $4,013 IS AVAILABLE FOR THE SUCCESSFUL APPLICANT OF THIS POSITION PAID IN 2 INSTALLMENTS WITHIN 12 MONTHS OF HIRE:

$2,006.50 WITHIN 30 DAYS OF HIRE DATE & $2,006.50 12 MONTHS AFTER HIRE DATE.

This recruitment is for two (2) Admin Support Specialist positions. By applying, you will be considered for both positions: 20065178, 00051011

Provide customer service and administrative telephone, email, and in-person support to Transportation & Parking customers who need access to campus. Customers include all UNC and UNC Hospital students, employees, and visitors. This position works with campus unit parking coordinators to assign employee parking and service access.

This position operates in a busy work environment that requires the ability to plan and make independent decisions, handle high- pressure situations, defuse difficult customer service situations, and develop resolutions. This position adjudicates appeals for parking citations.

Position includes working in Microsoft Office Suite for records, reports, and other office functions, and cash handling, deposits, and cashiering to process payments for parking fees and services. This position is responsible for promoting the commuter alternative program (CAP) to reduce single occupancy vehicles to campus. Positions are required to manage multiple parking systems and software applications to provide customer service in the Transporation & Parking operations Center.

Transportation and Parking staff are considered mandatory/ severe weather essential employees and may be required to report to work or remain on the job unless otherwise directed by supervisors during Adverse Weather and Emergency Events.

Minimum Education and Experience Requirements

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Required Qualifications, Competencies, and Experience

Customer service experience.

Excellent verbal and written communication skills required; ability to communicate information to individuals and large groups; ability to clearly and concisely convey information orally or in writing to individuals or groups to ensure that they understand the information and the message; ability to listen and respond appropriately to others.

Computer literacy required, including proficiency Office Suite/Office 365, particularly Word and Excel.

Excellent organizational skills and attention to details required. Must be able to work independently, use initiative, and make substantive decisions quickly and within policy.

Ability to work in a fast paced, busy environment with members of the diverse University and Healthcare workforces.

Experience with cash handling and sales transactions.

Preferred Qualifications, Competencies, and Experience

Experience generating data reports.

Experience communicating with all customer types via multiple professional platforms (in-person, email, telephone, virtual/video).

Required Licenses/Certifications Special Physical/Mental Requirements

Ability to move 25+ pounds with or without accommodation on an infrequent basis.

Ability to sit for extended periods of time and perform repetitive tasks (e.g., answering the telephone, typing, computer work).

Campus Security Authority Responsibilities

Not Applicable.

Position/Schedule Requirements Evening work occasionally, Overtime occasionally Special Instructions

ELIGIBILITY FOR SIGN-ON BONUS

The selected candidate for this position may be eligible for a sign-on bonus. Qualified applicants must apply and be selected from the candidate pool of this posting and meet the State policy following requirements:

To be eligible for a Sign-on bonus, an individual must not have worked in a probationary, permanent, or time-limited appointment in the last 12 months as an employee in North Carolina state government, including without limitation the judicial system, state executive branch agencies, and the university system.

A newly hired permanent full time or permanent part-time (more than 20 hours a week) employee are eligible for a sign-on bonus (this will be prorated for employees working more than 20 hours and less than 40 hours per week).

This SHRA Sign-on Bonus is contingent upon budget and final eligibility determination as of the effective date of hire. All recipients must sign the Pay Back Agreement form. Additional information regarding the SHRA Sign-on Policy can be found https://oshr.nc.gov/policies/sign-and-retention-bonus-policy.

This recruitment is for two (2) Admin Support Specialist positions. By applying, you will be considered for both positions: 20065178, 00051011

Quick Link https://unc.peopleadmin.com/postings/283117