Parking Operations Manager (Pts)

About Us

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan.

These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts.

Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1.Students are our top priority.

2.We strive for excellence.

3.We thrive on diversity.

4.We celebrate collaboration.

5.We champion innovation.

6.We safeguard freedom of inquiry and expression.

7.We nurture the wellbeing of our community.

8.We act ethically.

9.We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Department Information

Parking and Transportation Services (PTS) at Georgia Tech is an auxiliary unit within the Division of Infrastructure and Sustainability (I&S). PTS interfaces with the entire campus population and constituencies external to campus. The services provided by PTS are as diverse and customer oriented as the consumers served. PTS oversees both the campus parking operations and transportation services.

The Parking Department is responsible for the supervision and coordination of all campus parking services for Georgia Tech. It self-operates a comprehensive parking program that includes customer service, cashiering, enforcement, maintenance, and event operations.

The Transportation Department manages a comprehensive network of transit services designed to provide the campus community with an effective and safe transportation alternative around the campus and within specific boundaries or destinations off campus. The department's transit services include nine Stinger bus routes, daytime student paratransit van service, and Stingerette van service, which provides nighttime safe ride home services on campus.

Job Summary

Manage day-to-day parking and transportation operations of Georgia Tech and Technology Square portfolio of parking garages and surface parking lots to ensure safe, efficient and cost effective service for faculty, staff, students, and visitors to the campus. Coordinate, plan, and manage major and minor campus events (I.e.

FASET, graduation, football, basketball, swim meets, student move-in/out, FERST Center performances, academic sponsored events, etc.) as well as direct enforcement and dispatch. Represent the department as operational liaison for parking and/or transportation support of all campus activities. Resolve parking/access issues, coordinating unscheduled or last minute parking requests and administratively adjudicating citations, booting and towing of vehicles.

Responsible for setting employee goals, assessing employee performance and making pay recommendations. This position will interact on a consistent basis with department leadership, Sr. Operations Manager, Sr.

Facilities Manager, Technology Square and Facility Managers and Supervisors, dispatch, transportation, enforcement, facilities staff, contractors, campus visitors, faculty, staff and students. The position will supervise: operations staff and third party special event vendors.

Responsibilities

Job Duty 1 -

Manage day to day operations of all parking garages and surface lots, including special event parking and related parking and enforcement; Manage and monitor parking systems on a daily basis, maintenance of equipment and inventory, and parking enforcement programs; plan, train and direct the activities of contractors; and monitor the transportation system.

Job Duty 2 -

Ensure that all facilities within purview of responsibility operates in accordance with University policy including revenue control, equipment maintenance, proper accurate signage and flow of parking operations.

Job Duty 3 -

Work with the Director of Parking and Senior Director of Maintenance to assist in repairing parking facilities and equipment and to conduct regular field audits to evaluate functionality through testing of parking equipment.

Job Duty 4 -

Work with the Director of Parking and Senior Director of Operations to manage the parking enforcement and dispatch operations for adherence to proper operational procedures in accordance with GT policies and established parking rules and regulations.

Job Duty 5 -

Oversee management of special events and enforcement personnel (GT and contracted employees) to include coordination and scheduling of parking needs, staffing and sales; implementation of controls to minimize the occurrence of parking in unauthorized locations; provision of vehicular traffic control during special events and in high volume areas on campus during peak hours; coordinate installation and maintenance of traffic, direction and information signage on campus grounds.

Job Duty 6 -

Work closely with Director Parking and Finance to assist in determining fiscal requirements, make projections and develop annual operating budgets.

Job Duty 7 -

Develop and promote a customer first approach that ensures that customer satisfaction is maximized by fostering a work environment that values and promotes diversity, integrity, collegiality, collaboration and Service Excellence; Assist all customers in resolving parking and transportation concerns and facilitating access to their campus destination.

Job Duty 8 -

Perform other duties as assigned

Required Qualifications

Educational Requirements

Bachelor's Degree or an equivalent combination of education and experience

Required Experience

Five to seven years of job related experience

Preferred Qualifications

Additional Preferred Qualifications

Computer experience with Power Park/Flex Scan Net and MS Office preferred

Preferred Experience

Experience in a higher education institution

Knowledge, Skills, & Abilities

SKILLS

Must be customer service focused with a friendly disposition and smile. Ability to perform data entry and electronic mail services.

Effective organizational, verbal and written communication skills. Must be able to supervise, train, motivate and lead a team of individuals around a common goal. Must be able to stay calm in stressful, fast paced special event situations and be able adapt to changes in the work environment.

Must be able to deal effectively with conflict. Must have the ability to effectively respond positively to customer problems and/or complaints. Must be able to apply common sense understanding and good judgment to resolve common problems and carry out detailed but standard written or oral instructions.

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all.

To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

All members of the USG community must adhere to the USG Statement of Core Values, which consists of Integrity, Excellence, Accountability, and Respect. These values shape and fundamentally support our University's work. Additionally, all faculty, staff, and administrators must also be aware of and comply with the Board of Regents and Georgia Institute of Technology's policies on Freedom of Expression and Academic Freedom. More information on these policies can be found here: Board of Regents Policy Manual | University System of Georgia (usg.edu)

Background Check

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening

Other Information

Salary: $52,894.00 - $61,500.00 commensurate with experience

Location: Due to the responsibilities of this position, this role requires an onsite presence at Georgia Tech's Atlanta campus (100%).

Job Grade: A8