Parking Operations Manager

Summary

Under direction of the departmental director, is responsible for the management of Bexar County public and employee parking facilities; exercises direct supervision of parking and clerical staff; determines maintenance and upgrade needs; monitors service and parking contracts; and performs related duties as required.

Duties and Responsibilities

• Manages and administers all aspects of parking operations such as, revenue accountability, finance and accounting reporting, traffic flow analysis, and general maintenance of parking equipment at multiple remote sites

• Analyzes parking needs and develop short and long range plans to meet those needs; prepares and submits periodic status reports for all parking facilities; evaluates and makes recommendations for peak and off-peak traffic flow and events' flow

• Addresses all customer complaints and inquires, and assist in the resolution of conflicts and difficult situations

• Develops and maintains the division's operating budget and makes fiscal recommendations for capital improvements

• Develops and recommends proposals for parking policies and rate structures and is responsible for monitoring parking market trends in the regional market

• Manages services and parking contracts to include all aspects of contract parking services including issuing of access cards

• Conducts facility inspections on a regular basis; develops, coordinates, and maintains security and maintenance for all parking facilities

• Ensures cash receipts and tickets are processed by utilizing established internal controls and procedures

• Prepares and maintains staff schedules to ensure maximum utilization of available personnel

• Authorizes and approves purchases of supplies, services, and materials

• Supervises, trains, and evaluates assigned staff

• Performs related duties as required

Minimum Qualifications

• Bachelor's degree in Public Administration or related field, and a minimum of four (4) years parking facility operations experience; or an equivalent combination of education and experience

• Knowledge of parking facility operations and equipment; knowledge of cash account management procedures; knowledge of building maintenance and safety requirements

• Requires extensive knowledge of parking related software and hardware and IP camera security systems

• Skill in managing administrative and technical employees; skill in organizing, compiling and recording information accurately; skill in utilizing word processing, database or spreadsheet software packages

• Ability to perform basic mathematical calculations; ability to communicate effectively, both verbally and in writing; ability to effectively respond to customer inquiries and complaints; ability to establish and maintain effective working relationships with subordinates, County employees, outside agencies/vendors and the general public

• Must possess and maintain a valid Texas driver's license

• Must secure and maintain a favorable background investigation and clearance

• Must clear a pre-employment physical and a pre-employment drug screen test

• May be required to work more than 40 hours during the workweek and holidays

• On call 24/7/365 days per year

Working Environment and Physical Demands:

• Generally working in indoor conditions

• Occasional exposure to outdoor conditions; exposure to temperature variations, noise, fumes and dust

• Occasionally moves items weighing up to 10-25 pounds

• Occasionally moves about the office

• Frequently communicates with others; must be able to exchange accurate information

• Generally operates a computer and other office productivity machinery

• Positions self to perform essential functions

• Must be able to remain in a stationary position

Supplemental Information

Workstations with internet access are available, if needed, to view job postings and apply online at 211 S Flores, San Antonio, TX 78204, 8am - 5pm, Monday through Friday. Phone: 210-335-2545.

EQUAL OPPORTUNITY EMPLOYER

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.

We are committed to providing equal opportunity for protected veterans and individuals with disabilities.

Reasonable accommodations may be made to enableindividualswith disabilities to perform the essential functions.