Parking Operations Coordinator (Allendale Campus) - Facilities Services

The Parking Operations Coordinator responsibilities include hiring, training, scheduling, and supervising up to 50 student and temporary employees. Working with software specific to Parking Services to issue parking permits, process citations and appeals and track mass parking requests. Responsible for the Parking Service website. Responsible for scheduling parking team meetings and minute taking. Incumbent will be trained in all aspects of parking including meter and pay station collections, parking surveys and customer inquiries. May require working on the Grand Rapids campus.

Essential Functions:

• Hire, train, and supervise parking services student staff, assigning work and workflow.

• Respond to customer requests, questions and complaints based on approved university and department protocols pertaining to university parking needs.

• Coordinate the parking violation appeal process, including the processing of online and written appeals; review, make recommendations, and implement changes for appeal process.

• Assist with bi-annual parking survey, enter raw data into spreadsheets and assemble data into graphs.

• Responsible for the equipment used by parking services (inventories, maintains, troubleshoots, and communicates with vendors and/or IT/Facilities if there are issues). Communicates all issues including corrective steps taken and outcomes to parking team. Makes suggestions for updating and replacing equipment.

• Assists with mass permit sales, move on/off campus, university events requiring special parking accommodations, scheduling, and training staff for planned and unplanned events (football games, emergency response). May perform in the lead team role as assigned.

• Responsible for electronic and hard copy record keeping affiliated with parking operations.

• Works with parking team to develop procedures and student employee handbooks as needed for the smooth and efficient operation of the parking desk/parking department.

• Works collaboratively as a member of the parking team to identify university wide parking issues and find appropriate resolutions. The team is responsible for all parking related tasks and considerations for GVSU campuses while maintaining identified protocol and procedures.

• Responsible for maintaining and updating the Parking Services website; coordination, scheduling, and minute taking/distribution for all parking related meetings; maintenance and updating of the parking event calendar.

• Create, analyze, and distribute assigned and self-initiated reports.

• Working/applicable hands-on knowledge of activities that take place in the parking department in both Allendale and Grand Rapids locations. Required to fill in as needed.

• Issue and invoice department requested permits (GR Facilities for contracted tenant parking).

• Assist in providing financial support through daily/weekly/monthly processing of pay station and pay to park payments.

• Reports as essential staff.

• Other duties as assigned.

Non-Essential Functions:

Not Applicable

Required Qualifications:

• High school graduate or equivalent.

• Minimum of three years of relevant work experience.

• Experience with various computer software applications such as Microsoft Office and/or equivalent.

• Demonstrated experience to successfully operate office equipment.

• Data entry experience.

• Typing and spelling competency with grammar and proofreading skills.

• Possess strong verbal and written communication skills.

• Demonstrated experience to successfully provide quality customer service

• Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.

• Ability to work under pressure and meet deadlines.

• Demonstrated experience to successfully maintain satisfactory work performance and attendance records.

• Ability to successfully maintain positive intercultural and interpersonal relationships.

Preferred Qualifications:

• Experience in higher education.

Supervision Received:

Receives general instruction from a designated supervisor but is generally expected to work independently.

Supervision Exercised:

Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other PSS staff members within the department/unit/division.

Physical Demands:

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Job Classification: C3 Level. Minimum starting wage of $18.95 per hour.

Includes a robust benefits package.

Campus: Allendale, may require work on the Grand Rapids campus.

Application Deadline: June 27 at 11:59PM

(6/14/24 original posting date)

How to Apply: Attach your cover letter and resume. The system will allow you to attach these documents electronically. If you need technical assistance, please call Human Resources at 616-331-2215.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/affirmative/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).

Grand Valley State University is an Affirmative Action/Equal Opportunity Employer, which includes providing equal opportunity for racial and ethnic minorities, women, protected veterans and individuals with disabilities. University policy extends protections to additional identities.