Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
Guest Services Parking Lot Attendant - Winter Seasonal
The guest service parking lot attendant is responsible for managing daily operations in the public and employee parking lots. Provide guest service functions for the resort that include greeting our guests, educating our guests about the resort, and delivery of exceptional guest service. Monitor and control the traffic in and out of the parking lots while complying with company cash handling policies. Collect payment and process all transactions from the parking charges. Reconcile balances and perform opening / closing duties. Must have the ability to handle all customer complaints at a higher level.
Essential Job Responsibilities:
Utilize higher level skills for managing daily operations in the public and employee parking lots.
Provide exceptional guest service.
Monitor and control both entrances and exits to the parking lots.
Process all cash or credit card payments for parking charges that include collecting payments for parking, reconciling the balances and preforming opening / closing duties. Maintain all SOX compliance.
Ability to handle higher level guest complaints and issues.
Ability to multi-task to keep all traffic flowing both in and out of the parking lots.
Assist with training new staff when applicable.
Assist with all company policies within the department and the company.
Serve as a resource to colleagues with less experience.
Strong communication skills.
High school diploma or equivalent
1 year cash handling experience
1 year or more guest service experience
Basic knowledge of computers
Able to work with composure in an often past paced environment
Excellent guest service skills
Knowledge of resort and surrounding area
Fluent in English
Ability to stand outside for long periods of time in adverse weather conditions
Ability to problem solve efficiently
Free Ski passes for employees and dependents
Discount lift tickets for friends and family
Free ski lessons
Discounted lodging, food, gear and mountain shuttles
Discounted bike haul & golf
Medical, Dental, and Vision plans (full-time positions)
401(k) Retirement Plan
Excellent training and professional development
With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it's easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the "Top 25 Ski Towns in the World." www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 169333