Parking Event Manager | Moody Center (Austin, TX)

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.

Overview

Reporting to the Director of Parking and Mobility, the Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event and event settlement. In addition to advancing assigned events, this position will also be responsible for scheduling & supervision of part time parking staff and assisting in the development and implementation of all event department policies, programs and procedures.

This role will pay a salary of $70,000 to $80,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

Job expires 9/30/2024

Responsibilities

• Manage all aspects of events that are assigned by Director of Parking and Transportation

• Thoroughly describe the venue's services and outline how the services are coordinated to clients

• Assist clients with event logistics and suggest the most effective ways to use the facility for specific types of event function

• Ensure operational excellence and high-quality service by developing and implementing efficient procedures with emphasis on continual improvement.

• Work with the Operations Department to ensure all events are set up to the client's specifications and that all fire codes and safety regulations are being followed

• Review emergency planning procedures with all event staff prior to each event

• Create and distribute detailed Event Data Sheets prior to every event

• Coordinate and provide clear, concise, and timely communication with building staff of all requirements necessary for events by preparing and distributing detailed Event Data Sheets, diagrams, and event staffing requirements for each assigned event

• Update event estimates, as needed, to send to the client and complete a final settlement upon completion of each event

• Have the ability to problem solve, make quick decisions and delegate responsibility while remaining professional and pleasant in the midst of stressful situations

• Recommend and evaluate required event staffing levels

• Responsible for the hiring, disciplinary actions, performance evaluations, scheduling, training and development of approximately 20 part time parking staff

• Responsible for developing and updating the Parking Department's Policies and Procedures Manual, to be included in the overall Events Department manual

• Complete all duties with a customer service focus through teamwork & dedication to Oak View Group's mission and principles

• Hire, develop, train, and support team of in-house part-time parking supervisors.

• Ensure all parking systems are operational

• Inspect all parking systems/devices to ensure operational.

• Assist Director with creating new parking products, additional revenue streams, and reducing costs of the parking and transportation operation.

• Assist Director with working towards sustainability goals

• Perform routine audits, including revenue, PARCS system, and operational audits.

• Assist with strategic planning, traffic management planning, and budgeting.

• Review/analyze guest surveys and other performance measures to maximize operational performance.

• Work with Director on site Transportation Management Plan (TMP) and third party traffic engineers.

• Collaborate with Business Intelligence team to analyze mode of transport data, parking data, etc.

• Manage rideshare operation, coordination, and relationship with partners.

• Work with transportation technology GPS wayfinding partners (Google, Waze, Apple Maps).

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

While performing the essential duties of this job, the employee constantly operates a computer and other office devices such as telephones, copy machines, fax machines, etc.; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly communicates via telephone, email and in-person with others to exchange information to clients, part time staff and co-workers; constantly moves around the facility before, during and after events to observe, report, supervise staff and provide excellent service to clients.

Work Environment:

The duties of this position are performed primarily in doors and occasionally outdoors in all types of weather conditions. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.

This job description is subject to change.

Qualifications

• Ability and willingness to work a flexible schedule including long and irregular hours that may vary due to event calendar, and may include early mornings, late evenings, weekends, holidays, and extended number of consecutive days

• Must possess strong organizational skills, attention to detail and the ability to function and meet strict deadlines in a fast-paced environment

• Must demonstrate a positive, professional and customer-focused attitude

• Knowledge of crowd management and control techniques, customer service practices, principles or supervision and training, fire and public safety regulations, and A/V equipment and electronic systems preferred

• 4+ years of experience in parking/transportation management, event management preferred.

• Knowledge of parking revenue management systems.

• Knowledge of Microsoft Office Suite.

• Must have the ability to work flexible schedule including long hours, nights, weekends, and holidays.

• Must be comfortable working with the public and have strong interpersonal and communications skills.

• Valid driver license required.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.