Parking Enforcement Officer

POSITION SUMMARY

The Parking Enforcement Officer is assigned to the Traffic Bureau and enforces violations related to vehicle parking ordinances commercially and residentially as well as issues associated with abandoned vehicles. Responds to specific requests for parking enforcement and abandoned vehicle issues. Issues citations and completes daily activity reports. Frequently supports police patrol with abandoned vehicles as specified, in whole or in part, in Titles 5-16 if the Englewood Municipal Code as well as the Model Traffic Code, and State Statutes governing vehicle impounds as well as various other secondary codes. Gathers evidence and issues notices and citations.

REPORTING RELATIONSHIPS

Reports to: Police Sergeant

Direct Reports: None

DUTIES AND RESPONSIBILITIES

The listed examples of work are not intended to be all-inclusive. They may be modified with additions, deletions, or changes as necessary.

Essential Duties & Responsibilities

• Conducts visual inspections of the city and enforces parking violations and frequently investigates abandoned vehicle complaints reported by officials, City employees or by citizens.

• Identifies violations of municipal parking ordinances and C.R.S. Title 42, Model Traffic Code, Public Utilities Commission Rules and Regulations and takes appropriate enforcement action.

• Provides customer service in-person and via telephone. Communicates information and assistance to the public regarding all manner of topics but most commonly those related to the primary duties of the Parking Enforcement Officer and the Vehicle Impound Officer.

• Utilizes the police division radio equipment and city assigned mobile telephones to make routine inquires, provide information, or request assistance.

• Prepares detailed records and reports and accurately communicates through the Records Management System (RMS.)

• Issues notices and citations for violations of the Municipal Ordinances.

• Tags, clears, tickets, and impounds vehicles. Maintains records of all impounded vehicles.

• Conducts VIN verifications and sets appointments for officers for certified VINS

• Operates speed enforcement trailer and provides reports to the appropriate recipients.

• Coordinates activities with other City Departments and other governmental agencies to ensure compliance in areas of overlapping jurisdiction.

• Conducts visual inspection of the city and investigates abandoned vehicle complaints reported by officials, City employees, or by citizens.

• Prepares records and reports. Issues notices and citations for violations of the City's codes.

• Authorizes release of impounded vehicles to their owners and facilitates that release by meeting with the owner of the vehicle and the Tow Company.

• Reviews and maintains all reports and records associated with the Vehicle Impound function and the Parking Management function.

• Performs preliminary ownership search of abandoned vehicles and police impounds. Notifies owners that vehicle has been declared abandoned and authorizes towing.

• Coordinates activities with those of other City Departments and other governmental agencies to ensure code compliance in areas of overlapping jurisdiction.

• Completes required daily and monthly reports describing activities performed.

Other Duties & Responsibilities

• Prepares and documents violations for court cases. Photographs the scene of violation, prepares narrative report concerning findings, and testifies as a witness or complainant in court.

• Identifies violations of municipal parking ordinances and takes appropriate enforcement action.

• Responds to specific requests for enforcement of municipal parking ordinances and takes appropriate action.

• Performs other duties as assigned and required.

• Performs maintenance on speed enforcement trailers.

• Delivers evidence for the Police/Fire Divisions.

• Prepares and documents violations for court cases. Photographs the scene of violation, prepares narrative report concerning findings, and testifies as a witness or complainant in court.

• Assists Police Division with traffic control when requested.

• Performs other duties as assigned and required.

PREPARATION AND TRAINING

Education: High School Education or GED completed

Work Experience: Minimum 1 year of customer service experience (high public contact), Previous parking management experience preferred.

Certifications and/or Licensures: None

Required Driver's License: Valid Colorado driver's license and a clear or acceptable MVR.

Age Requirement: Must be 21 years of age or older.

An equivalent combination of education, training and relevant job experience may be substituted.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge

Working knowledge of:

• General office word processing, spreadsheet, database and presentation software.

• Business language, grammar, and document formatting.

• Englewood Municipal Ordinances

• State of Colorado Motor Vehicle Laws.

Skills and Abilities

• Computer Skills

• Strong skills needed to prepare reports and correspondence, to maintain accurate logs and computer files of activities. Strong organizational management skills needed to coordinate parking enforcement and vehicle impound protocols.

• Communication

• Excellent customer service and conflict management skills required to provide technical advice on codes, and to provide the public with underlying rationale for codes. Strong conflict resolution skills needed to communicate and defuse difficult clientele. Strong written communication skills required to disseminate detailed reports and correspondence.

Must be able to:

• Operate a vehicle and maneuver a small trailer attached to a vehicle.

• Develop a working knowledge of Titles 5 through 16 of the Englewood Municipal Code as well as various other secondary codes.

• Learn and apply departmental procedure and policy accurately.

• Learn City ordinances relative to parking, abandonment, and towing of all vehicles.

• Learn the streets and boundaries within the city.

• Learn basic self-defense skills and operate basic self-defense tools.

• Learn to operate various City vehicles.

Must be able to pass an in-depth background investigation.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work is performed in the field and in a standard office environment. The employee is exposed to various weather conditions including wet, hot and cold conditions. Also exposed to various environmental conditions which may include excessive noise; solvents, grease, and oils; slippery or uneven walking surfaces.

HOURLY RATE

$22.31 - $33.47/Hourly

BENEFITS

The City of Englewood offers a comprehensive benefits package to eligible, full-time employees including paid time off, holidays, medical, dental, and vision.

APPLICATION DEADLINE

Open until filled.