Parking Enforcement Officer Birmingham Airport

Parking Enforcement Officer Birmingham Airport

Application Deadline: 5 July 2024

Department: Parking - Field Operations(OPS001)

Employment Type: Full Time

Location: L28005300_5900 MESSER AIRPORT HWY

Reporting To: Location Manager

Compensation: $9.00 / hour

Description

Position: Parking Enforcement

Location: Birmingham Airport

Address: 5900 Messer Highway

Shifts: Shifts vary

Hourly Rate: $9/hour

The Parking Enforcement Officer monitors the property for any suspicious activities and report to onsite security if appropriate ensures the safe and efficient. The Parking Enforcement Officer will answer all pertinent questions related to the parking facility itself or the surrounding area. Also, will assist customers with issues related to mobile phones and pay by phone app. The Parking Enforcement Officer will work closely with fellow team members, to ensure that quality and safety standards are met at all times as well as adhering to state and local laws. If you enjoy working in a high energy, challenging environment, then this job is for you!

PHYSICAL DEMANDS:

• Able to walk, stand for up to 10 hours

• Able to bend, crouch, reach

• Able to use stairs when required

• Must be able to lift up to 50lbs

WORKING CONDITIONS:

• Work is performed outdoors for extended periods of time including up to the entire duration of shift.

• Employees are subject to environmental conditions including extreme heat and cold weather.

• Protection from weather conditions may be provided, but not necessarily from temperature changes.

Key Responsibilities

• Deliver exceptional customer service experience, especially in difficult situations.

• Remain calm and professional even when dealing with challenging customers.

• Utilize License Plate Recognition (LPR) system monitor for compliance with parking policy and procedure (if required).

• Issue fee notices to vehicles not in compliance with parking policy and procedure.

• Utilize LPR system to enforce time limits within specific posted areas.

• Maintain the appearance of the LPR vehicle at all times to present a professional image (if required)

• Follow up with management on any potential customer service issues.

• Assist merchants with issues related to parking validation system

• Assist customers with proper use of pay stations and perform minor maintenance as needed.

Skills, Knowledge and Expertise

• At least 18 years of age

• Excellent customer service and communication skills

• Ability to verbally communicate with guests

• Acceptable driving record and motor vehicle report (MVR)

• Ability to learn quickly and use sound decision making to thrive in fast-paced environments

Benefits

• Comprehensive Medical, Dental, and Vision Plans.

• Life and Disability Insurance

• 401K Plan with Generous Employer Match and Immediate Vesting

• Generous Paid Time Off (PTO)