Parking And Park Services Assistant Manager

Job Summary

Leads by example for staff by providing the highest level of Guest Service. Under direction, responsible for supervising, training, coordinating, reviewing, and scheduling the work of Park Services and Parking staff to ensure smooth operation. Performs a variety of Guest service duties and supervisory tasks. Trains and motivates staff to provide consistent, friendly, and helpful Guest service.

Unique Job Requirements

This is a unique opportunity to join the Boardwalk's great Guest Service Team, as the leader of a department with work locations that are often the first contact for Guests. This position must exemplify outstanding service to our Guest by owning the key Guest Service Principles; Be There, show up to work as scheduled and remain focused and be prepared, ready to help. Make Their Day, by finding a special way to connect with each Guest. Choose Your Attitude, by arriving to work with a positive and friendly disposition. Have Fun, by being enthusiastic, enjoying working with Guests and your coworkers. Wear Company issued uniforms. Must be able to work flexible hours, including evenings, weekends and holidays. Must be able to maintain confidentiality.

Job Tasks

• Work as a team leader and maintain a high level of professional conduct.

• Ensure that staff meets Guest Service standards.

• Supervise line staff, Leads and Supervisors.

• Establish and maintain cooperative relationships with other company departments.

• Ensure that company policies and procedures are followed.

• Provide and maintain training procedures.

• Keep staff updated on special events and promotions.

• Develop and review staff performance.

• Interview and fill internal positions.

• Produce Supervisor schedule, including organizing and preparing the weekly schedule.

• Present department training for Supervisors and Leads, including department orientations.

• Solve problems, make operational recommendations and review staffing requirements with Manager.

• Oversee safe handling of Company's money and reconcile department cash discrepancies. Including the tracking of over/shorts and voids.

• Ensure safety practices, policies and the department's Safety Action Plan are being followed.

• Monitor the department Employee roster and complete position requisitions based on projection and as department needs.

• Complete requests for signs and maintenance repair and operational needs.

• Maintain confidential and sensitive information.

• Handle Guest service situations in an efficient and positive manner.

• Check daily staff schedule and ensure that all job locations are covered.

• Use computers to input data and prepare reports.

• Process the day-of-business closing paperwork and equipment return

• Monitor daily labor and make adjustments as to business needs.

• Operate and monitor CCTV cameras, and view archives for research.

• Order and distribute supplies for work stations and monitor inventory of supplies and equipment.

• Complete Employee paperwork and keep updated Employee files.

• Coordinate and supervise events and promotions

• Ensure that staff follow company grooming standards.

• Produce weekly schedules for department Supervisors.

• Work with Manager to hire, train, schedule and oversee company Employee and Guest shuttling.

• Perform other duties as needed.

Qualifications: Training and Experience

Must excel at providing outstanding Guest Service. At least one year of progressively responsible supervisory experience in a public interaction or customer services setting.

Knowledge, Skills and Abilities

• Knowledge of computerized record keeping systems, office procedures, practices, including the use of a computer to input data and prepare reports using basic office software and POS system.

• Ability to train, supervise, schedule, evaluate and motivate staff.

• Ability to learn Company policies and procedures.

• Ability to make quick and effective decisions.

• Ability to communicate effectively with the public and employees in a professional, positive and friendly manner and to resolve issues.

• Ability to handle multiple tasks simultaneously.

• Ability to keep complete and accurate records.

• Ability to anticipate the needs of the department.

• Ability to be completely honest and trustworthy.

• Ability to maintain confidentiality.

• Ability to handle stressful situations.

• Ability to learn pager and radio communication system.

• Ability to use a computer to input data and prepare reports using basic office software and POS system.

• Ability to use monitoring equipment.

Physical Requirements

• Able to stand and walk for long periods of time up to 8 hours or sit at a desk.

• Able to hear normal conversations on the phone and in person.

• Able to see, read and interpret documents.

• Able to lift with assistance up to 35 lbs. to transport station supplies.

• Able to work outdoors in extreme heat or cold and in the sun.

• Able to work in a noisy environment.

• Able to ride a bicycle and to move cones and signs around the parking lot.

• Bi-manual dexterity.

• Able to operate a Class C passenger vehicle.

• Able to operate cleaning equipment including mops, brooms, dustpans and grabbers.

• Able to refill paper towel and other dispensing machines.

Licenses / Insurance

Class C driver's license

Testing Upon Offer or Hire

criminal background check, drug screen

DMVprintout required with a good driving record