Parking Ambassador

Sundance Resort Provo , UT 84604

Posted 4 months ago

Job Title: PARKING AMBASSADOR

Department: Parking

Reports To: Parking & Fleet Manager

Rate of Pay: $10.00 to $12.00hr

Shift: Variable shifts

Variable shifts 8 AM 4:30 PM and, or 4 PM-12 PM, Monday through Sunday

Full Time and Part Time/ Seasonal position

WEEKENDS & HOLIDAYS REQUIRED

SUMMARY

The Parking Ambassador is the first impression the guest has of the resort and creates an inviting, organized, and efficient sense of arrival for our guests. Their primary focus is on guest service and providing necessary information and directions for all Sundance guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Warmly greet guests in a friendly and professional manner directing them to the appropriate parking lot for their needs.

Assist in maximizing the parking inventory for events and high-volume days by directing the guest into an individual parking stall.

Assist disabled passengers into and out of vehicle.

Demonstrate knowledge about all aspects of the property including lodging, dining, shops, mountain recreation, events, activities, and their locations.

Provide helpful information about opportunities of the day including answering questions and giving directions to their desired venue.

Share the Sundance story of land preservation and environmental commitment as the occasion arises.

Pacify disgruntled guests utilizing exceptional people skills.

Recognize lodging and other resort issued parking passes and direct accordingly.

For lodging check-ins, obtain the guest's last name and radio to the front desk to contribute to a seamless arrival.

Direct guests and employees to suitable parking area to prevent congestion and promote exceptional guest service.

Operate radio to communicate with base and other vehicles.

Ensure cleanliness of parking lots and shuttles.

Support the recycling program.

Conduct daily vehicle inspections i.e. checking oil and all essential fluids; clearing snow and ice as part of a thorough exterior inspection.

Clean interior and exterior of vehicles.

Fuel vehicle following protocols.

Safely drive employees and guests to and from overflow parking lots in twenty-five passenger mini-bus.

Safely drive vehicle to all destinations according to assigned schedule.

Comply with no-idling policy.

Administer carpool incentive for employees and guests.

ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:

Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service guidelines, and values.

Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.

Be flexible to meet business demands, work well under pressure, meet deadlines and manage time appropriately.

Work with a broad based constituency and provide excellent service to all internal and external guests.

Demonstrate cooperative behavior with colleagues and supervisors.

Keep information confidential as directed in the confidentiality agreement.

Support and comply with all Sundance policies, procedures, and standards.

Protect Sundance assets.

Operate plow and sander truck to assist in snow removal.

Assist in shoveling pathways and spreading ice melt as needed.

ENVIRONMENTAL COMMITMENT

Support and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, and carpool with co-workers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.

DRESS CODE

Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. As representatives of Sundance all employees including mangers are expected to be in compliance with the Dress Code determined for his/her department as defined in the job description or follow the standards below.

In order to best promote a positive, professional image that meets Sundance guest's expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard:

All aspects of the Personal Appearance policy (SPL#50) must be in compliance.

Employees are required to wear nametags at all times while on duty.

Clothing must be unwrinkled, clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).

Blue jeans are permitted.

Men's shirts must be tucked in.

Appropriate skirt length is from the knee to the ankle.

A tailored fit is required of all clothing.

Tank tops, halter tops tube tops, and spaghetti straps are prohibited.

Sleeveless shirts are permitted for females.

Bare midriffs are prohibited.

Proper footwear for your department is required.

Dress sandals are permitted for females.

Flip flops are prohibited in all areas.

Tennis shoes are prohibited unless there is a business need (i.e.: Mtn. Ops.)

Fashion sneakers are allowed within department approved parameters.

If your department allows t-shirts, they must be in good condition and have appropriate Sundance logos.

If your department allows baseball caps, they must be in good condition and have appropriate Sundance logos.

If your department allows beanies, they must be in good condition and Sundance branded.

Employees working in retail outlets may wear t-shirts and caps that are sold in their area if no uniform is provided.

Accommodations

Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy. Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.

DISCLAIMER

This is a general description of this job. All employees of Sundance Partners LTD. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

TECHNICAL/COMPUTER SKILLS

Use of a 2-way radio.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Must possess a valid U.S. Drivers' License in good standing as determined by Sundance's Insurance Company guidelines. Commercial Driver's License is preferred, but is not required.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is occasionally required to climb or balance.

The employee is regularly required to lift and/or move 20 pounds, frequently required to lift and/or move 35 pounds, and must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles, outside weather conditions, and extreme heat, or cold. The employee is frequently exposed to moving mechanical parts.

The employee is occasionally exposed to high, precarious places and risk of electrical shock. The noise level in the work environment is usually moderate.

OTHER QUALIFICATIONS

Must be 21 years of age or older



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Safety Officer

Sundance Resort

Posted 5 days ago

VIEW JOBS 12/5/2018 12:00:00 AM 2019-03-05T00:00 Job Title: SAFETY OFFICER Department: Administration Reports To: Safety Manager Rate of Pay: $11.00 $14.00 DOE Shifts: Full Time, Part-Time Year Round or Seasonal. Must work occasional and/or regular shifts on holidays and weekends. Schedule days and/or shift hours may change at anytime to accommodate coverage needs, which include but are not limited to regular shifts and special events. SUMMARY Provide a safe and secure environment for guests, owners, vendors, and employees by directing the implementation of sound safety, security and emergency methods and practices as dictated by Sundance policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Protect assets and prevent loss of Sundance property from fire, theft, vandalism, and illegal entry. Act as a first responder to any emergency (i.e., medical, fire, accidents, domestic disturbances, building alarms, severe weather incidents, and any other incident that may require assistance) and coordinate with additional resources (law enforcement, fire department, UDOT) as needed. Respond to medical needs of guests and employees, and complete the appropriate reports. Lead, direct, and support others during times of urgency or emergency in the absence of the Safety Manager or Safety Supervisor. If currently certified as a Basic EMT for the state of Utah, provide First Aid or Basic Life Support to Sundance employees, guests. Call 911 in case of medical emergency, fire or presence of unauthorized persons. Ensure OSHA reportable injuries are communicated in a timely manner. Document employee injuries and level of care for workers' compensation insurance. Follow protocols for post accident and reasonable suspicion drug testing. Record data such as property damage, unusual occurrences, and malfunctioning of equipment, and reports to appropriate members of management. Access control of Sundance property for employees and guests. Permit authorized persons to enter property. Warn violators of rule infractions, such as loitering, smoking, sledding, or carrying forbidden articles, and detain, or expel persons engaging in suspicious or criminal acts. Escort employees to the safe during times of deposit, and escort employees to parking area upon request. Assist guests and employees locked out of their vehicle. Provide after-hours lodging check-ins and respond to guest requests and maintenance calls to the Sundance standard. Communicate maintenance emergencies immediately to Director of Facilities and/or Maintenance Manager. Regulate pedestrian traffic on property to maintain orderly flow and restrict access to areas during private functions and other times as directed. Provide or contract security officers for guests, owners, employees, and special events. Control inventory of transferable assets i.e. radios, pagers, cell phones, building and vehicle keys. Conduct regulary walk through of operations to prevent accidents and ensure safety protocols are in compliance. Patrol buildings and grounds of establishment periodically, docks, lodging areas, vacant rooms, or work sites. Examine doors, windows, and gates to determine that they are locked and secure. Watch for and report irregularities such as fire hazards, leaking water pipes, doors and windows left unlocked. Observe staff and guests to guard against theft of company property. Document all guest and employee incidents such as theft, injury, complaints, and disturbances.Investigate root causes of accidents to Sundance standard. Keep all information obtained in any format (verbal, electronic, paper and all others) concerning private or confidential issues unrevealed and unreleased in accordance with confidentiality agreements, policies, and procedures. Set thermostatic controls to maintain specified temperature in buildings or storage rooms. Administer, control and organize lost and found items.Assist guests in retrieving lost items and document return. Fuel and clean the Safety Truck and Polaris vehicles as needed. De-ice walkways when needed. Use two-way radios, cell phones, landline phones, email, and other forms of electronic and non-electronic communication. Adhere to the no idling policy while using company vehicles. Share Sundance's story of land preservation and environmental commitment with employees and guests as appropriate. ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO: Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards and values. Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures. Strategically balance customer, business, and employee needs. Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately. Work with a broad based constituency and provide excellent service to all internal and external guests. Demonstrate cooperative behavior with colleagues and supervisors. Keep information confidential as directed in the confidentiality agreement. Support and comply with all Sundance policies, procedures, and standards. Protect Sundance assets. Be an ambassador of Sundance inside and outside of work. ENVIRONMENTAL COMMITMENT Support and participate in environmental programs associated with position: minimizing waste, recycling, energy conservation, purchase and use of sustainable products, education on environmental ethic, support vendors with similar ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, carpool with co-workers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events. DRESS CODE Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of out ability to provide professional service to our clientele. In order to best promote a positive, professional image that meets Sundance guest's expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard: SAFETY OFFICER UNIFORM GUIDELINES In serving and responding to our guest's needs, we are concerned about the impression we create by our personal appearance. When you arrive for work you need to be in uniform and within Sundance grooming standards (for more detail on Sundance grooming and hygiene standards refer to your employee manual, page 13). Be sure to know and follow these standards and guidelines, they will be enforced. You will receive several uniform articles. You are responsible for keeping the items clean and in good repair. Shirt and Jacket: Wear the issued 5.11 Safety Officer Khaki shirts. The shirt should be clean and tucked into your pants. During cold weather wear the issued jacket. Wear additional layers may be worn as long as the Sundance jacket can be worn on top. Non Sundance brand affiliated clothing is not approved to wear on duty. Name Tag: Wear Sundance name tag where visible to our guests. Let manager know if it is lost they will supply a replacement. Pants and Belt: Jeans are acceptable. Pants should be clean without any holes or rips. Wear a black or brown belt to carry a radio and other equipment. Boots: Acceptable foot wear will be in the form of black or brown boots or high top leather shoes; appropriate cold weather/mountain foot wear is also acceptable. Please see your manager if you are unsure. All foot wear will be kept in good condition, free of cracks and holes with maintained soles. All foot wear will be clean and look presentable. High-visibility Parka: There are two of these located in the Safety vehicle. It is mandatory that you wear these when you are out in the road working, for example, clearing debris, towing cars, or doing traffic control. We have these for the safety of our officers. Additional: Carry the following items at all times during your shift: Resort Master Keys, Radio (carried on your belt and on the Safety Channel with the volume up), Med Pack (containing gloves, CPR mask, and shears), Fire Pager (carried in the Motorola case on your belt, channel A), Safety Office Cell Phone, Flashlight (if you are working at night), Pen and Notepad. DISCLAIMER This is a general description of this job. All employees of Sundance Partners LTD. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE An Associate's Degree or a Bachelor's Degree in a related field. 1 to 2 years experience in guest services, report writing, investigative procedures and crowd control preferred. 1 to 2 years of experience in any other related field. TECHNICAL / COMPUTER SKILLS Proficiency in creating and using: spreadsheets, databases, word processing, Internet navigation, and e-mail. Efficiency in using smart cell phones for texting, photos, responding to correspondence etc. Use of 2-way radio. CERTIFICATIONS, LICENSES, REGISTRATIONS Current CPR/AED and First Aid Certifications Required. A current certification as a Utah State Basic (EMT) Emergency Medical Technician through the Utah Department of Health Bureau of Emergency Medical Services preferred, but not required. Certified in any of the following: Structure Firefighter I, Structure Firefighter II, Wildland Fire Fighter I or Wildland Fire Fighter II, Security or Police Officers Standards and Training (POST) certifications. Must possess a valid U.S. Drivers' License in good standing as determined by Sundance's Insurance Company guidelines. LANGUAGE SKILLS Ability to read, analyze and interpret general business periodicals, professional journals, technical policies and procedures, or governmental regulations. Ability to write reports business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of manager's, clients, customers and the general public. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk; hear; stand; smell; walk; and sit for extended periods of time; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, outside weather conditions, and extreme heat and cold. The noise level in the work environment is usually moderate. The work environment can at times become hazardous because of weather, medical exposure (working closely with injured or ill patients), accident scene conditions, road conditions, rescue conditions, participation in times of emergencies, unforeseen hazards in times of emergencies, violent incidents, theft, fire suppression, and many other known and possibly unknown hazards and conditions. Each person is ultimately responsible for his/her own safety and employees and persons are to always act within the scope of their training in a suitable manner providing for the safety of themselves and others. OTHER QUALIFICATIONS Must be 21 years of age or older Sundance Resort Provo UT

Parking Ambassador

Sundance Resort