Job Title: PARKING AMBASSADOR
Reports To: Parking & Fleet Manager
Rate of Pay: $10.00 to $12.00hr
Shift: Variable shifts
Variable shifts 8 AM 4:30 PM and, or 4 PM-12 PM, Monday through Sunday
Full Time and Part Time/ Seasonal position
WEEKENDS & HOLIDAYS REQUIRED
The Parking Ambassador is the first impression the guest has of the resort and creates an inviting, organized, and efficient sense of arrival for our guests. Their primary focus is on guest service and providing necessary information and directions for all Sundance guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Warmly greet guests in a friendly and professional manner directing them to the appropriate parking lot for their needs.
Assist in maximizing the parking inventory for events and high-volume days by directing the guest into an individual parking stall.
Assist disabled passengers into and out of vehicle.
Demonstrate knowledge about all aspects of the property including lodging, dining, shops, mountain recreation, events, activities, and their locations.
Provide helpful information about opportunities of the day including answering questions and giving directions to their desired venue.
Share the Sundance story of land preservation and environmental commitment as the occasion arises.
Pacify disgruntled guests utilizing exceptional people skills.
Recognize lodging and other resort issued parking passes and direct accordingly.
For lodging check-ins, obtain the guest's last name and radio to the front desk to contribute to a seamless arrival.
Direct guests and employees to suitable parking area to prevent congestion and promote exceptional guest service.
Operate radio to communicate with base and other vehicles.
Ensure cleanliness of parking lots and shuttles.
Support the recycling program.
Conduct daily vehicle inspections i.e. checking oil and all essential fluids; clearing snow and ice as part of a thorough exterior inspection.
Clean interior and exterior of vehicles.
Fuel vehicle following protocols.
Safely drive employees and guests to and from overflow parking lots in twenty-five passenger mini-bus.
Safely drive vehicle to all destinations according to assigned schedule.
Comply with no-idling policy.
Administer carpool incentive for employees and guests.
ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:
Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service guidelines, and values.
Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.
Be flexible to meet business demands, work well under pressure, meet deadlines and manage time appropriately.
Work with a broad based constituency and provide excellent service to all internal and external guests.
Demonstrate cooperative behavior with colleagues and supervisors.
Keep information confidential as directed in the confidentiality agreement.
Support and comply with all Sundance policies, procedures, and standards.
Protect Sundance assets.
Operate plow and sander truck to assist in snow removal.
Assist in shoveling pathways and spreading ice melt as needed.
Support and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, and carpool with co-workers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.
Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. As representatives of Sundance all employees including mangers are expected to be in compliance with the Dress Code determined for his/her department as defined in the job description or follow the standards below.
In order to best promote a positive, professional image that meets Sundance guest's expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard:
All aspects of the Personal Appearance policy (SPL#50) must be in compliance.
Employees are required to wear nametags at all times while on duty.
Clothing must be unwrinkled, clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).
Blue jeans are permitted.
Men's shirts must be tucked in.
Appropriate skirt length is from the knee to the ankle.
A tailored fit is required of all clothing.
Tank tops, halter tops tube tops, and spaghetti straps are prohibited.
Sleeveless shirts are permitted for females.
Bare midriffs are prohibited.
Proper footwear for your department is required.
Dress sandals are permitted for females.
Flip flops are prohibited in all areas.
Tennis shoes are prohibited unless there is a business need (i.e.: Mtn. Ops.)
Fashion sneakers are allowed within department approved parameters.
If your department allows t-shirts, they must be in good condition and have appropriate Sundance logos.
If your department allows baseball caps, they must be in good condition and have appropriate Sundance logos.
If your department allows beanies, they must be in good condition and Sundance branded.
Employees working in retail outlets may wear t-shirts and caps that are sold in their area if no uniform is provided.
Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy. Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.
This is a general description of this job. All employees of Sundance Partners LTD. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
Use of a 2-way radio.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Must possess a valid U.S. Drivers' License in good standing as determined by Sundance's Insurance Company guidelines. Commercial Driver's License is preferred, but is not required.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is occasionally required to climb or balance.
The employee is regularly required to lift and/or move 20 pounds, frequently required to lift and/or move 35 pounds, and must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles, outside weather conditions, and extreme heat, or cold. The employee is frequently exposed to moving mechanical parts.
The employee is occasionally exposed to high, precarious places and risk of electrical shock. The noise level in the work environment is usually moderate.
Must be 21 years of age or older